【正文】 mation to help you operate more efficiently．We feature interviews and profiles of business people，your peers and also your petitors．Are they doing better than you?Why?Articles about individual businesses reveal successful as well as not SO successful policies and strategies．Are you placing too much emphasis on one aspect of your opermion and neglectingothers to the detriment of the pany?Business Journal keeps you abreast of governmental activities that affect your business，international business opportunities，financial markets． andbusiness statistics，with special emphasis on~ends，political changes and investment strategiesBusiness Journal is a monthly magazine with plete economic and business coverage The petitive advantages of reading this publication are yours for only$46 a year We have enclosed a copy for you to examine．Do you want to continue in business without being well informed?Please mail the enclosed card now．Sincerely，常用句型：。Here’S an indispensable invention for anyone who…。Did you know that the average person USeS a mere 10％of his or her brain power?Wh)not double that，or ever triple it?You can．Our new book tells you how．。So do the right thing for yourselfmail the card todayWe will be happy to assist you．Please give US a call． 3．投訴信與道歉信(1)投訴信在商務(wù)英語書信寫作中，投訴信(1etters of plaining)是一個很重要的內(nèi)容，因為貿(mào) 易往來，往往會發(fā)生一些不盡如人意的事情，如：賣方延遲交貨，包裝不妥導(dǎo)致貨物損壞 貨物不符合要求、發(fā)錯貨物、貨物短缺、單據(jù)不全，或買方拖欠貨款等。買賣雙方就此寫 信投訴，并要求對方糾正是常有的事。寫作投訴信必須慎重，措辭要含蓄、溫和，因為用 詞不妥往往可能引起對方不快，不予積極合作。寫英文投訴信應(yīng)注意以下幾點(diǎn)：①在信的一開始提出有投訴的必要，表示遺憾。②陳述不滿的原因，‘并要求對方進(jìn)行解釋。③指出由此引起的不便和麻煩。④提議怎樣補(bǔ)救。典型書信： Dear Mr．Hollins，Would you please look into the execution of the delivery for our order FC．996 on Famil39。, Computers(Model HVC001)，which should have reached our warehouse four weeks ago．On 25th July our pany sent you an order for 300 Family Computers(Model HVC，001)，stressing the impo~ance of delivery by 5th September at the latest．However．up to n0_ we have received no acknowledgement of the Order．nor have the puters been deliverec Apparently some mistake must have been made in the processing of tMs order．Failure K collect the goods in time is causing serious inconvenience to our customers We shall be glad．’ you look into the matter as one of the urgency and let US know when the goods can k expected．We are looking forward to the arrival of the puters． Yours truly，英文投訴信常用句型：We regret to have to plain about late dehvery of the filing cabinets ordered on 2nd JulyOn checking the goods received，we find that several items on your invoice have notbeen included；we enclose a list of the missing articles for your inspection．On paring the goods received with the sample supplied，we were sorry to notice thegreat differences in the designs of the machines．Wefeelnecessarytoinformyouthatvonr Lastdehveryofourorderisnotuptotheusual standard．1 would appreciate having someone from your pany take an in—depth look at thisproblem．May I hear from you soon’(2)道歉信接到投訴信后，無論是誰的過錯都須及時答復(fù)，做出積極反應(yīng)，并表示對所發(fā)生的事 情感到遺憾。如果確實(shí)有錯，須承認(rèn)錯誤．表示道歉，并承諾更正。在寫道歉信(1etters of apologizing)時，特別要注意措辭，語氣須溫和，態(tài)度要誠懇。如果不能立即解決問題，也要立即回信表示收到對方的投訴，解釋正在調(diào)查中，說明稍后將會匣I滿解決。寫英文道歉信應(yīng)注意以下幾點(diǎn)：①在正文開頭感謝對方告知所發(fā)生的事情，并表示真誠的歉意。②在信尾處告知對方你已經(jīng)或?qū)⒉扇≡鯓拥拇胧﹣斫鉀Q問題。典型書信： Dear SirS，Thank you for your letter of 26 January．We are very sorry to hear about the difficulties you are having with your ncw 4CP60 printing pressWhen our engineers installed the machine last month，they satisfied themselves that it was functioning perfectly．They did．however，have some reservation about the ability of your operatives to early out routi