【正文】 ..26 Train Support and Administrative Staff .........................................................27 Prepare Production Environment...................................................................27 iv Release Management Release Readiness Review ............................................................................28 Summary of Release Preparation Process .....................................................29 Release Deployment ...........................................................................................30 Deploy .........................................................................................................32 Review Deployed Release .............................................................................33 Summary of Release Deployment Process.....................................................33 Roles and Responsibilities................................................................................... 35 Release Manager ................................................................................................35 Change Owner ...................................................................................................35 Communications Coordinator ..............................................................................36 Documentation Coordinator ................................................................................36 Testing Coordinator ............................................................................................37 Change Advisory Board ......................................................................................37 Summary of Responsibilities ...............................................................................37 Relationship to Other SMFs ................................................................................. 39 Appendix: Remended Technologies............................................................. 41 1 Executive Summary The Release Management service management function (SMF) is responsible for deploying changes into an information technology (IT) environment. Once one or more changes are developed, tested, and packaged into releases for deployment, release management is responsible for introducing these changes and managing their release. Release management also contributes to the efficient introduction of changes by bining them into one release and deploying them together. The goal of the release management process is to ensure that all changes are deployed successfully into the production IT environment in the least disruptive manner. Therefore, release management is responsible for: ? Driving the release strategy, which is the overarching design, plan, and approach for deployment of a change into production in collaboration with the change advisory board (CAB). ? Determining the readiness of each release based on release criteria (quality of release, release package and production environment readiness, training and support plans, rollout and backout plans, and risk management plan). Within the MOF Changing Quadrant, the Release Management SMF is reliant on the Change Management and Configuration Management SMFs. Release management is embedded within the change management process and although the release is plete at the end of the release management process, a change review follows to ensure that the change element of the release was successful. Release management does the following: ? Provides a packaged release for all changes deployed into production and only deploys changes approved by change management. ? Needs change management to approve changes and track them throughout the release process. ? Ensures that, as changes are made, those changes are reported to configuration management for entry in the configuration management database (CMDB). ? Needs configuration management information to build and verify valid test environments in the development phase of the new release. ? Needs configuration management to assess the impact of changes to the IT environment and to provide a definitive store for the release package. 2 Introduction This guide provides detailed information about the Release Management SMF for anizations that have deployed, or are considering deploying, Microsoft174。 technologies in a data center or other type of enterprise puting environment. This is one of the more than 20 SMFs defined and described in Microsoft Operations Framework (MOF). The guide assumes that the reader is familiar with the intent, background, and fundamental concepts of MOF as well as the Microsoft technologies described. An overview of MOF and its panion, Microsoft Solutions Framework (MSF), is available in the MOF Service Management Function Overview guide. This overview also provides abstracts of each of the service management functions defined within MOF. Detailed information about the concepts and principles of MOF and MSF is also available at What39。s New? This revised look at the Release Management SMF takes into account the feedback and contributions we have received from our partners and clients since the initial publication of this SMF. These include a revised and concise approach to the release planning and building process as well as considerable enhancements in the release preparation and deployment processes to include the rolloutrelated processes. The purpose of these improvements is to simplify the endtoend process of release management as embedded within change management. Feedback Please direct questions or ments about this SMF guide to . 3 Release Management Overview This chapter describes the goal and objectives of the Release Management SMF and defines the key terms used in its processes. Goals and Objectives The goals and objectives of the Release Management SMF are to: ?