某家用電器公司1401糾正和預(yù)防措施控制程序-文庫吧
2025-06-23 19:43 本頁面
【正文】 f nonconformance during operation。 e） 顧客對產(chǎn)品質(zhì)量、服務(wù)質(zhì)量的投訴； The customer plains the product quality and service quality。 f） 服務(wù)人員反饋的不合格信息。 “Quality nonconformance” information feedback from the service people. 質(zhì)量信息的傳遞 Transmission of Quality Information 檢驗員在檢驗產(chǎn)品時發(fā)現(xiàn)產(chǎn)品不合格，應(yīng)立即填寫《質(zhì)量信息反饋單》報送質(zhì)量部。 If inspector finds defects in inspection, it shall immediately fill in “Quality Information Feedback Sheet” and report it to the Quality Department. 制造部 操作工在生產(chǎn)過程中發(fā)現(xiàn)質(zhì)量異常，應(yīng)立即報班組長、 生產(chǎn)主管 及時處理，若確屬 制造部 不能解決時，應(yīng)立即填寫《質(zhì)量信息反饋單》報送質(zhì)量部。 If operator of manufacture department finds quality abnormality in production process, it shall immediately report to the shift leader and production supervisor for prompt treatment. In case the manufacture department is not able to solve, immediately fill in “Quality Information Feedback Sheet” and report it to the Quality Department. 市場銷售部收到顧客對產(chǎn)品質(zhì)量、服務(wù)質(zhì)量的投訴后，應(yīng)在２小時內(nèi)填寫《質(zhì)量信息反饋單》，報送質(zhì)量部。 Within 2 hours after receipt of customer’s plaints about product quality and service quality, the Marketing Department shall fill in “Quality Information Feedback Sheet” and report it to the Quality Department. 服務(wù)人員收到產(chǎn)品質(zhì)量、服務(wù)質(zhì)量不合格信息后，應(yīng)立即電話、電報、傳真報送質(zhì)量 部。 At receipt of quality nonconformance information about products and services, the service people shall immediately report the case to the Quality Department by telephone, telex, or telefax. 各部門在質(zhì)量體系運行中，發(fā)現(xiàn)不符合項，應(yīng)及時填寫《質(zhì)量信息反饋單》報送質(zhì)量部。 The department finding any nonconformance in quality system operation shall duly fill in “Quality Information Feedback Sheet” and report it to the Quality Department. 調(diào)查分析原因，采取糾正措施，驗證實施效果。 Investigate the reason, take corrective actions and verify the effects of implementation. 質(zhì)量部收到不合格
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