【正文】 performance 影響 公司改進或改變績效的能力 – Silo mentality 各自 為政的心態(tài) – Lack of proper measurements 缺乏 合適的衡量指標 – Lack of balanced sense of urgency 缺乏 適度的緊迫感 – Lack of accountability 缺乏 責(zé)任感 – Lack of leadership and/or management forcing function 缺乏 領(lǐng)導(dǎo)和 /或管理職能 – Optionalism 機會主義（保持多種選擇） – Lack of rootcause problem solving 缺 乏解決 根 源 問題 Barrier Identification and Characterization 障礙的識別和描述 Section PROPRIETARY 169。 2000 Thomas Group, Inc., All Rights Reserved Substitute Processes (―SP‖) 替代 流程 Processes and workarounds that result from not removing subject matter, business process and culture barriers由于 沒有清除 專業(yè)性 、業(yè)務(wù)流程和文化障礙而造成的流程和 替代 工作 (繞著走 ) ? They usually fit into the ―apply resources‖ mindset 通常 進入“ 追加 資源”的心態(tài) – Attacking the symptoms of nonresponsiveness not the ―root cause‖ 只 治“ 無 反應(yīng)”之標，并不觸擊”根 源 “ Process Input 流程 輸入 Process Output 流程 輸出 SUBSTITUTE PROCESS 替代 流程 BARRIER 障礙 Often, substitute processes build up until a state of stagnation, and sometimes chaos, is reached, where resources are being totally absorbed by substitute processes, preventing any meaningful barrier removal 替代 流程往往一直累加，直到陷入凝滯、甚至混亂狀況。在這些情況下，資源完全被替代性流程所吞沒，不能夠有效地消除障礙 Section PROPRIETARY 169。 2000 Thomas Group, Inc., All Rights Reserved Scenario 可 能出現(xiàn)的 狀況 A vendor has process problems 供應(yīng)商有了 流程問題 Forecasting is poor 預(yù)測 不準確 Resources not available 缺乏資源 Inventory Addition庫存 增加 Raw Material inventory 原材料 庫存 All forms of inventory 各種 庫存 Workinprocess inventory 未 成品庫存 Substitute Process – Example 替代 流程舉例 ? Inventory is usually the largest form of substitute process because: 庫存 通常是最大的替代流程，因為： – It‘s So Painless – No one has to improve business processes. 不費事 誰也不需要改進業(yè)務(wù)流程 – It‘s So Simple – Build inventory and get fortable. 簡單 – 只要有足夠庫存 就 OK了 – It Covers Up Mistakes – A dream e true. 掩蓋 了錯誤 – 萬事大吉 ? Inventory is put in place in an attempt to makeup for what could go wrong in the process. 庫存 在此的目的只是為了 彌補流程 中可能出現(xiàn)的 失誤 Section PROPRIETARY 169。 2000 Thomas Group, Inc., All Rights Reserved Barriers Are Interrelated 障礙 是互相關(guān)聯(lián)的 1. Culture limits business process performance and subject matter performance. 文化 障礙 會 限制 業(yè)務(wù)流程 績效 和 專業(yè)性績效 2. C, BP and SM Barriers create Substitute Processes, that cannot be removed until the barrier is removed. 文化、 業(yè)務(wù)文化業(yè)務(wù) 流程 和專 業(yè) 性障 礙導(dǎo)致了替代流程，只有 先排除 障礙 之后 ，才能 排除 替代流程 3. Barriers amp。 Substitute Processes often overlap and are mutually reinforcing. 障礙 和 替代 流程往往相互交錯，相互 鞏固 4. Rewarding employees using or implementation of Substitute Processes tends to lockin the existing culture barrier or paradigm. 如果 鼓勵員工使用替代流程，就無法擺脫現(xiàn)有文化障礙和思維定式的束縛 1 1 2 2 3 2 Culture Barriers文化 障礙 Substitute Processes 替代 流程 Business Process Barriers 業(yè)務(wù) 流程障礙 Subject Matter 專 業(yè)性 障礙 Section PROPRIETARY 169。 2000 Thomas Group, Inc., All Rights Reserved Difficulty