【正文】 Unstable Parts Materials Inadequate Design Margin Target USL LSL Target USL LSL Target USL LSL Center Process Reduce Spread OffTarget Unpredictable OnTarget Defects 6? Overview Problem Solving Approach “ Lower Specification Limit” “ Upper Specification Limit” Less Variation Means Fewer Defects Higher Process Yields 6? Overview Problem Solving Approach Key Components of “BREAKTHROUGH STRATEGY” Measure Analyze Improve Control ? Identify CTQ CTP (Critical to Process) Variables ? Do Process Mapping ? Develop and Validate Measurement Systems ? Benchmark and Baseline Processes ? Calculate Yield and Sigma ? Target Opportunities and Establish Improvement Goals ? Use of Pareto Chart Fishbone Diagrams ? Use Design of Experiments ? Isolate the “Vital Few” from the “Trivial Many” Sources of Variation ? Test for Improvement in Centering ? Use of Brainstorming and Action Workouts ? Set up Control Mechanisms ? Monitor Process Variation ? Maintain “In Control” Processes ? Use of Control Charts and Procedures A Mix of Concepts and Tools Will Also Integrate with NPI Process 6? Overview Disciplined Change Process A New Set of QUALITY MEASURES ? Customer Satisfaction ? Cost of Poor Quality ? Supplier Quality ? Internal Performance ? Design for Manufacturability Will Apply to Manufacturing NonManufacturing Processes and be Tracked Reported by Each Business 6? Overview Structure Quality Council ? Members: Labs Functions ? “Pipeline” BB Project Priorities ? Training Certification ? Measurements Rewards ? Communications Champions ? Leadership: Overall Initiative ? Project Funding ? HR: Training Rewards Black Belts ? Lead 6? Project Teams ? “Measure/Analyze” ? “Improve/Control” ? Out with Businesses ? Here at CRD Master Black Belts ? Teach 6? ? Mentor Black Belts ? Monitor BB Projects ? Work “Pipeline” Projects ? A Resource Pool Team Members ? Learn/Use 6? Tools ? Work on BB Projects ? Part of The Job ? Out with Businesses 6? Projects with the GE Businesses ??g S i x S i g m a P a c i f i c O r g a n i z a t i o n C h a r tR a c h e l D u a nQ u a l i t y L e a d e rR a c h e l D u a nQ u a l i t y L e a d e rS t e v e D o w d l eS e r v i c e M B BY o n k e T h i oP S I M B BJ a c k i e L i me B u s i n e s s B BH i r o s h i M o r o k u m aT C O M B B( O p e n )G r o w t h M B BD a v i d C h a nG E P G C M B BJ i n B o n g C h o iG E P K M B BN N L o wG E P S M B BM i l i n d A w a l g a o n k a rG E P A M B BK i y o s h i M o r i o k aG E P J M B BG E P P P r o c e s s M B B ’ sR e g i o n a l M B B ’ sgS i x S i g m aPro j ect Su p p o rt /T rai n i n gFu n ct i o n alC o m m i t m en tW i t h A ct i o n 44222415D a vi d C ha n ( M B B )F or ni a F ungS i x S i gm a A dm i ni s t r a t orA l a n L e ung ( S a l e s )E ddy W u ( M a r ke t i ng)F L ’ s G B ’ s P r o c e s s B B ’ sG e or ge H ua ng( H K / T a i w a n)A da m S he n ( N or t h P R C ) 1/ 2A da m J i n ( S out h P R C )G ro w thM i m i Y i ng ( H K )O pe n ( N ans ha )O pe n ( Shanghai )G a r y W ongP e t e r C ha n Sup pl yC ha i nP o l y m e rl a ndK e vi n L i uM i c ha e l Y a ng( T C O )N a n s haT C OS t one S hiD undy C he nM i c ha e l Y a ng( S t a bl e O p / S e r vi c e )N a n s haSta bl eO p/ Ser v i ce G e or ge S hi ( S ha ngha iP r oj e c t )Sha ng ha iP ro jectD a vi d C ha nA da m S he n 1/ 2E C o m m J a s on C he ung N or m a n Y a u ( E C om )E H S 1F i n a n c e 13H R 4I M O 4G B ’ s 22G . C O r g a n i z a t i o n C h a r t 1996 1997 1998 1999 2023 2023C o s t $200 $380 $450 $500 $600 $700 G E B e n e f i t s $170 $700 $ 1 , 2 0 0 $ 2 , 4 5 0 $ 2 , 5 0 0 $ 3 , 5 0 0 C u s t o m e r I m p a c t $50 $500 $ 1 , 5 0 0 S i x S i g m a R e s u l t s $ 2 , 5 0 0 $ 3 , 0 0 0 $ 5 , 0 0 0 P r o j e c t e d G E S h a r e h o l d e r B e n e f i t C o n t i n u e s . . . $ 2 B + i n 1 9 9 9F u t u r e B e n e f i t s I n c l u d e E m p h a s i s o n C u s t o m e r I m p a c t Tabulation of GE Six Sigma Results Benefit Target Update Current benefits level MM QPID loading : Carryover from 1999 : Completed Projects 2023 : Active Projects 2023 : Total : MM c / o fr o m C o m p l e te d A c ti v eB e n e fi t T y p e T a r g e t 9 9 p r o j e c ts 0 0 p r o j e c ts 0 0 p r o j e c ts T o ta l 2 0 0 0 0 0 Q 1 0 0 Q 2 0 0 Q 3 0 0 Q 4D i re c t S a v i n g s 2023 321 901 484 1706 394 468 433 411I n c re m e n t a l R e v e n u e 4000 2245 1423 2400 6068 1293 1498 1738 1539I n c re m e n t a l C a p a c i t y 1000 552 278 109 939 288 202 225 224C o s t A v o i d a n c e 2023 1149 711 292 2152 546 623 491 4929000 4267 3313 3285 10865 2521 2791 2887 2666G E P l a s t i c s G r e a t e r C h i n aG E Pl a s ti c s G r e a te r C h i n ag 2 0 0 0 T r a i n i n g Sc h e d u l eSi x Si g m a T r a i n i n g i n 2 0 0 016 h r s. S i x S i g m a T r ai n i n gN a n s h aM a r ch 8 9 C o m p l e t e d M a y 1 6 1 7 C o m p l e t e d Ju n e 1 5 1 6 ( S