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【正文】 e, virus check, remote and onsite support, etc. CLIENT’S BENEFITS:167。 Customer’s capital investment bees monthly expense. This flexible cost structure enables customer to reduce risk and respond quickly to the future change.167。 Customers39。 PC configuration and service standardized under IBM’s mitted service level.167。 Customer39。s IT staffs will focus on its core business2023/1/225Global Services169。 2023 IBM Corporation169。 2023 IBM CorporationWhat is Outsourcing?167。 Outsourcing takes place when an anization transfers the ownership of a business process or function to a supplier. 167。 “In outsourcing, the buyer does not instruct the supplier how to perform its task but, instead, focuses on municating what results it wants to buy. It leaves the process of acplishing those results to the supplier.” The Outsourcing Exchange2023/1/226Global Services169。 2023 IBM Corporation169。 2023 IBM CorporationCLIENT BUSINESS PERFORMANCE BEFORE AND AFTER OUTSOURCING: PROFITABILITYPerformance Relative to Industry (in standard deviations from industry mean)EPS Revenue EPS TrendCompany performance (relative to industry) prior to the outsourcing engagementCompany performance (relative to industry) in a 23 year period after the outsourcing engagementThe Impact of Outsourcing:Early analysis in the new study shows significant improvements in client profitability in a 23 year period after the start of the outsourcing engagement…IBM Research Division analysis of public financial data 80 global panies2023/1/227Global Services169。 2023 IBM Corporation169。 2023 IBM CorporationKeys to a Successful Outsourcing RelationshipA successful outsourcing relationship focuses on:167。Setting clear expectations for the relationship at the outset167。Establishing appropriate governance protocols to guide joint action that can deliver on the promise of the relationship167。Recognizing the need to adjust the relationship over time 167。Shared risk and return167。Meeting service level expectations not
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