【正文】 ovement 顧客的需要在變化customer requirements are changing社會在進步the society is progressing技術在發(fā)展technology is development競爭對手不斷增強petition is increasingFormalWinConsultantsLtd QITFacilitatorTraining品質改進的層面quality improvement interface高層的品質改進項目senior management quality improvement projects管理上決策問題及技術上的設計問題management decisions and technical design problemsFormalWinConsultantsLtd QITFacilitatorTraining品質改進的層面quality improvement interface中層的品質改進問題middle management quality improvement projects方針目標的落實、策略上制定及指導和組織改進的進行充分發(fā)揮資源整體的效用quality policy and objectives planning, implementation preparation and instruction, overall effective deployment of resourcesFormalWinConsultantsLtd QITFacilitatorTraining品質改進的層面quality improvement interface基層的品質改進問題front level quality improvement projects操作層的改進，重點是提高過程實現(xiàn)的產(chǎn)品及日常工作品質shopfloor level improvements, focus at process improvement and daily quality work FormalWinConsultantsLtd QITFacilitatorTraining改進的目標The objective of quality improvementQUALITY 提升品質COSTING 降低成本DELIVERY 準時交付SERVICE 優(yōu)質服務MANAGEMENT 有效管理FormalWinConsultantsLtd QITFacilitatorTraining品質改善目標的準則A guide to quality improvement objective S (Specific) : 目標明確M(Measurable) : 目標可量性A (Attainable) : 目標經(jīng)努力可達成 R (Relevant) : 目標需具價值性T (Time Table) : 目標需以時間衡量 結果FormalWinConsultantsLtd QITFacilitatorTraining持續(xù)改進的對象Continual improvement Objects MAN 人員 MACHINE 設備 MATERIAL 物料 METHOD 方法 ENVIRONMENT 環(huán)境 FormalWinConsultantsLtd QITFacilitatorTraining3M 與 3K3M and 3KMUDA 無馱 (浪費 )MURA 無穩(wěn) (不規(guī)則 )MURI 無理 (過勞性 )Gemba kaizen checkpoints改善現(xiàn)場的查核點FormalWinConsultantsLtd QITFacilitatorTraining3M 與 3K3M and 3KKIKEN 危險KITANAI 髒污KITSUI 勞累mon faults are the reverse of ideal現(xiàn)場慣見現(xiàn)象，是理想現(xiàn)場的反面The Step Of QIT QIT 的步驟管理循環(huán)管理循環(huán) –持續(xù)改進持續(xù)改進managementcyclecontinualimproving行動Action計劃Plan執(zhí)行Do檢討CheckDEMING CYCLE 戴明循環(huán)圖戴明循環(huán)圖行動Action計劃Plan執(zhí)行Do檢討Check行動Action計劃Plan執(zhí)行Do檢討CheckPDCA 四個階段，八個步驟4 stages 8 steps P 分析現(xiàn)狀找出問題analysis分析產(chǎn)生問題的原因find causes找出主要原因find root causes制定計劃擬定措施plan and scheduleD執(zhí)行計劃、實施措施執(zhí)行計劃、實施措施implementC 檢查工作、檢查工作、調(diào)查效果調(diào)查效果check, inspectA 標準化標準化standardize穩(wěn)固成績穩(wěn)固成績ensure results遺留問題遺留問題next problem轉到下期轉到下期go to next stageFormalWinConsultantsLtd QITFacilitatorTraining品質改善專案法quality improvement task force method團隊選定 select team現(xiàn)況調(diào)查 check present status現(xiàn)況分析 analysis題案確定 define project要因分析 causeandeffect analysis制定日程表 scheduling方案實施 implement結果跟進 followup標準化 standardize尋找改善的根源find sources of improvement自我的突破self breakthroughFormalWinConsultantsLtd QITFacilitatorTraining改善的原則principles of improvement管理突破原則the breakthrough principle:對舊的標準水平作出衡量，從而追求較 高的品質水平要求measure the existing standard level, pursue higher standard level?FormalWinConsultantsLtd QITFacilitatorTraining改善的原則principles of improvement過程原則process principle品質改進可以是全過程或某一過程的改進，目的在追求更高過程效益及效率quality improvement can be whole series of processes or any one process. Aiming at higher efficiency and effectiveness FormalWinConsultantsLtd QITFacilitatorTraining改善的原則principles of improvement預防原則the principle of prevention 品質改進應致力經(jīng)常性尋找改進機會，而不只是等待問題暴露再去找機遇，預防及糾正措施是品質改進的關鍵問題quality improvement is continual looking for opportunities to improve, not to wait until problems surfaced. Corrective and preventive actions are criticalFormalWinConsultantsLtd QITFacilitatorTraining尋根方法 QC 七工具Getting to the root QC seven tools現(xiàn)場問題，現(xiàn)場解決 Gemba problem, Gemba solve實例分析 case anlaysis收集數(shù)據(jù) data collection以七工具分析 analysis by 7 tools訂立解決方案 plan the solutionFormalWinConsultantsLtd QITFacilitatorTrainingQC 七工具 (計算及實踐 )7tools(calculate and implement)典型流程standard flowFormalWinConsultantsLtd QITFacilitatorTrainingQC 七工具 7tools特性characteristics簡單易用 (管制圖除外 )simple(except control chart) 特別合用於現(xiàn)場改善very suitable for gemba kaizen主要用於處理數(shù)值資料 (魚骨圖除外 )mainly used in handling nume