【正文】 ons ? Plan for implementing leadership and ownership ? Activities for implementing cascading sponsorship ? Network and infrastructure within which the cascading sponsors operate and municate ? Orientation and periodic education and status sessions with sponsors ? Periodic assessment of opportunities and risks in the anization. 變革管理的機會－領導方面 在領導方面，變革管理的目的在於取得整個組織的領導階層的全力倡導與支持。 Definition Definition Deliverables 6 169。 Accenture, All Rights Reserved We should Deliver... ? Organization/Job Redesign plan ? Remendations and tools for implementing changes within an anization to optimize the benefits of Shared Service ? Roles and responsibilities for people in a SS anization to play which are necessary to successfully implement processes and IT system. ? Measures of performance based on the roles and responsibilities ? Assessment of the impact that anizational/role changes will have on the jobs of the people within an anization ? Packet of information for each role which brings together a definition of the role, its responsibilities, performance measures, skills, etc. ? Tools which will help managers identify which roles will be associated with the jobs of the people in their anization ? Packet of information which consolidates all Organization/Job Redesign program deliverables. The Organization/Job Redesign program will identify the anizational and job implications of the Share Service Finance Organization, processes and IT system. At one level, this includes analyzing the overall structure and workflows associated with each department and making remendations for changes to achieve the benefits of Shared Service Organization. At a more detailed level, this involves identifying the functions people will have to perform around processes and IT and making remendations for how this may be implemented person by person as people are associated with the roles they will play. 變革管理的機會－組織與工作方面 Definition Deliverables 在組織與工作方面，變革管理的主要目的在於使員工了解共享組織、流程 及系統(tǒng)導入後對他們工作的影響及可能有的改變。 7 169。 Accenture, All Rights Reserved We should Deliver... ? Training and Education Strategic Plan ? Training Requirements Matrix ? Curriculum Plan ? Cost model and Tradeoff Assessment ? Media Strategy ? Training Documentation ? Training program ? Rollout Logistics program ? Measures of Success program The Training and Education strategy addresses the range of needs brought on by the Business Systems Replacement Project in the area of training, educating and reskilling the workforce to effectively operate with the new business systems and the redesigned business processes. This strategy ensures that 711 employees are enabled with the knowledge, skills and procedures for all areas impacted by the change. 變革管理的機會－培訓方面 Definition Deliverables 在培訓方面，變革管理的主要目的在於使員工取得工作改變後所需的知識與技能，以便順利轉(zhuǎn)型。 8 169。 Accenture, All Rights Reserved We should Deliver... ? Communication Strategic Plan ? Communication Toolkit ? Generic Groundsetting Communication Package ? Officer/Manager Package ? Communication Program Evaluation Tool ? 711 Grapevine ? 711 Newsletter ? 711 Update Video Segment ? 711 Week articles The Communication strategy addresses the range of munication needs brought on by the Business Systems Replacement Project. This strategy ensures that 711 employees are informed of the overall mission and objectives, the critical dates and events on the timeline, and those events and changes that will directly affect them and their jobs. 變革管理的機會－溝通方面 Definition Deliverables 在溝通方面，變革管理的主要目的在於即時提供並管理各種與