服務(wù)行業(yè)知識(shí)管理講解(英文版)-文庫(kù)吧
2025-01-11 15:14 本頁(yè)面
【正文】 ive industry ? “Research es first” culture o Research management – 189。 the staff o Senior management – engineers ? Administration costs at less than 15% o IT and technology transfer are admin. ? Expertise outside our staff o Researchers and volunteers Knowledge transfer bottleneck 800 projects 350+ ongoing 1000+ volunteers and researchers Customers Research (knowledge) 1000 utilities Strategic approach to KM ? Organization goals ? KM implementation plan ? Information model Specific activities ? Capture “written down” information making existing results available faster ? Improve “user friendly” munication tools o Targeted s, featured topics, redesigned web site, staff experts ? Establish crossunit teams to share information ? Implement a content management system (CMS) Where we are today? “ Our number one goal in uping years is providing you with practical knowledge ...” June 2023 – Board chair at 2023 annual subscribers breakfast Critical Success Factor 1 “Creating, managing and transferring knowledge” AwwaRF’s 2023 Strategic Plan Workshop on “Knowledge Management for Water Research Organizations” – Cochair April 2023 Global Water Research Coalition Where we are going? ? Linking research munity with end users o Researchers (“State of the science”, practical results, who’s the expert) o Users (What’s needed, practical experience) ? Customer relationship management o Who knows what, who needs what The journey KM evolved from the goal “to exceed customer expectations” Stage 1: Product Focus Research Application Program (1994) “ Bridging the gap between research and implementation” RESEARCH UTILITY APPLICATION RESEARCH APPLICATI
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