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Faking attention to the speaker. Tolerating or creating distractions. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Ineffective Listening Habits Avoiding difficult, expository or technical material. Letting emotionladen words throw us off the track. Wasting the differential between speech speed and thought speed. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Developing Good Listening Habits Researchers at the Unisys Corporation have identified ways in which you can review your ineffective habits, identify those you should replace, and substitute more effective strategies for listening, learning, and remembering. They’ve identified, in fact, 18 habits you may wish to consider for your own inventory of munication skills. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Developing Good Listening Habits Stop talking. One conversation at a time. Empathize with the person speaking. Ask questions. Don’t interrupt. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Developing Good Listening Habits Show interest. Give your undivided attention. Don’t jump to conclusions. Avoid distractions. Evaluate facts and evidence. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Developing Good Listening Habits Recognize your own biases and prejudices. Don’t argue mentally. React to ideas, not to the speaker. Don’t waste your thoughtpower advantage. Wishing doesn’t make it so. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Developing Good Listening Habits Listen for what is not said. Listen to how something is said. And, most important: share the responsibility for munication success. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Active Listening Is A Skill Foster catharsis. Encourages the speaker to be less afraid of negative feelings. Promote a relationship of warmth between speaker and listener. Promote problemsolving in the speaker. Increase the speaker’s receptiveness to the ideas and thoughts of others. Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall Active Listening Skills Paraphrasing Reflecting meaning Reflecting feelings Reflecting conclusions Copyright 169。 2023 Pearson Education, Inc. Publishing as Prentice Hall How Can I Improve My Listening Habits? Professor James J. Floyd has suggested a system for improving the ways in which we listen to the rest of the world. The first phase involves four ste