【正文】 .................................171 應(yīng)用安全 ....................................................................................................................................172 數(shù)據(jù)安全及備份恢復(fù) ................................................................................................................173 系統(tǒng)可靠性 .........................................................................................................................................174第五章 項(xiàng)目計(jì)劃、實(shí)施方案及質(zhì)量控制措施 ........................................................................................177 項(xiàng)目計(jì)劃 ............................................................................................................................................177 角色說(shuō)明 ....................................................................................................................................177 溝通計(jì)劃 ....................................................................................................................................177 項(xiàng)目進(jìn)度計(jì)劃 ............................................................................................................................178 評(píng)審計(jì)劃 ....................................................................................................................................179 風(fēng)險(xiǎn)管理計(jì)劃 ............................................................................................................................180 會(huì)議活動(dòng) ....................................................................................................................................182 實(shí)施方案 ............................................................................................................................................182 施工工期總述 ............................................................................................................................182 工程進(jìn)度安排 ............................................................................................................................182 工程進(jìn)度計(jì)劃 ............................................................................................................................184 進(jìn)度控制的措施 ........................................................................................................................185 質(zhì)量控制措施 .....................................................................................................................................187 質(zhì)量管理體系與軟件管理體系標(biāo)準(zhǔn) .........................................................................................188 提供專人負(fù)責(zé)質(zhì)量管理 ............................................................................................................188 第 4 頁(yè) 共 191 頁(yè) 完善的項(xiàng)目開發(fā)與服務(wù)保障體系 .............................................................................................188 高素質(zhì)而且穩(wěn)定的系統(tǒng)設(shè)計(jì)開發(fā)人才 .....................................................................................188 豐富的軟件工程項(xiàng)目建設(shè)經(jīng)驗(yàn) .................................................................................................189 相關(guān)領(lǐng)域的技術(shù)領(lǐng)先性 ............................................................................................................189第六章 后續(xù)服務(wù)的安排及保證措施 .......................................................................................................190 質(zhì)保期限 ............................................................................................................................................190 售后服務(wù)體系 .....................................................................................................................................190 售后服務(wù)范圍 .....................................................................................................................................191 售后服務(wù)流程 .....................................................................................................................................192 售后服務(wù)響應(yīng)時(shí)間 .............................................................................................................................193 售后服務(wù)方式 .....................................................................................................................................194 現(xiàn)場(chǎng)支持服務(wù) ............................................................................................................................194 電話和傳真支持服務(wù) ................................................................................................................194 短信支持服務(wù) ............................................................................................................................195 郵件支持服務(wù) ............................................................................................................................195 即時(shí)通訊工具支持服務(wù) ............................................................................................................195 售后服務(wù)相關(guān)保障措施 .....................................................................................................................195 質(zhì)量保障 ....................................................................................................................................195 問(wèn)題跟蹤 ....................................................................................................................................196 檔案管理機(jī)制 ............................................................................................................................196 服務(wù)監(jiān)督機(jī)制 ............................................................................................................................197 缺陷責(zé)任期后售后服務(wù)計(jì)劃 .............................................................................................................197 第 5 頁(yè) 共 191 頁(yè) 服務(wù)對(duì)象 ....................................................................................................................................197 服務(wù)方式和服務(wù)內(nèi)容 ...