【正文】 ...................................................................................60（七）人力 資 源管理流程 ..........................................................................................................60五、組織機(jī)構(gòu)調(diào)整 ..................................................................................................61第二章 市場(chǎng)營銷子流程重建方案 ......................................................63一、市場(chǎng)營銷改進(jìn)目標(biāo) ..........................................................................................63二、市場(chǎng)營銷部門組織 ..........................................................................................63（一） 組織設(shè) 置 ..........................................................................................................................63（二）部 門職責(zé) ..........................................................................................................................64三、市場(chǎng)營銷流程 ..................................................................................................64四、市場(chǎng)營銷部的職能 ..........................................................................................68四、市場(chǎng)營銷部的職能 ..........................................................................................693 / 140（一）客 戶 管理 ..........................................................................................................................69（二） 訂單 與合同管理 ..............................................................................................................72（三）促 銷 管理 ..........................................................................................................................73（四）售后服 務(wù) ..........................................................................................................................73（五）信息管理 ..........................................................................................................................74第三章 生產(chǎn)管理子流程改進(jìn)方案 ......................................................78一、生產(chǎn)管理子流程目標(biāo) ......................................................................................78二、生產(chǎn)管理子流程運(yùn)作的計(jì)劃、控制和協(xié)調(diào) ..................................................78（一）沖 壓 件生 產(chǎn) 管理流程 ......................................................................................................78（二）模具生 產(chǎn) 管理流程 ..........................................................................................................80（三）模架生 產(chǎn) 管理流程 ..........................................................................................................81（四）外 協(xié) 工 藝 流程 ..................................................................................................................83三、生產(chǎn)制造部門組織 ..........................................................................................83四、生產(chǎn)制造部門考核 ..........................................................................................83第四章 產(chǎn)品設(shè)計(jì)子流程改進(jìn)方案 ......................................................86一、產(chǎn)品設(shè)計(jì)子流程目標(biāo) ......................................................................................86二、改進(jìn)流程 ..........................................................................................................86（一）模具 設(shè)計(jì) 流程 ..................................................................................................................86（二）沖 壓 件工 藝設(shè)計(jì) 流程 ......................................................................................................88（三）模架 設(shè)計(jì) 流程 ..................................................................................................................88三、流程運(yùn)轉(zhuǎn)方式—— 項(xiàng)目管理制 ......................................................................88（一） 項(xiàng) 目 組 的 組 建原 則 ..........................................................................................................89（二） 項(xiàng) 目 組 運(yùn) 轉(zhuǎn)計(jì) 劃 ..............................................................................................................90（三） 團(tuán)隊(duì) 的控制與 協(xié)調(diào) ..........................................................................................................91（四）考核指 標(biāo) ..........................................................................................................................91四、產(chǎn)品設(shè)計(jì)部門組織 ..........................................................................................92（一） 組織設(shè) 置 ..........................................................................................................................92（二）關(guān) 鍵崗 位 職責(zé) ..................................................................................................................93第五章 沖壓件生產(chǎn)子流程改進(jìn)方案 ..................................................95一、沖壓件生產(chǎn)子流程目標(biāo) ..................................................................................95二、沖壓件生產(chǎn)子流程 ..........................................................................................95（一）能力分析 ..........................................................................................................................95（二）任 務(wù) 分派 ..........................................................................................................................96（三）任 務(wù) 排序 ..........................................................................................................................97（四） 領(lǐng) 料、生 產(chǎn) .......................................................................................................................98（五）生 產(chǎn) 信息的 監(jiān)測(cè) 、更新與反 饋 .......................................................................................98三、考核指標(biāo) ..........................................................................................................99四、沖壓分廠組織 ................................................................................................100（一） 組織設(shè) 置 ........................................................................................................................1004 / 140（二）關(guān) 鍵崗 位 職責(zé) ................................................................................................................100第六章 模具生產(chǎn)子流程改進(jìn)方案 .....................