《dell問題解決培訓(xùn)》ppt課件-文庫吧
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【正文】 _____________________________________________________________________________________________________ 2. Does this alternative express what you need to preserve? _________________________________________________________________________________________________________________________________________________________ 3. Does this alternative express what you need to avoid? _________________________________________________________________________________________________________________________________________________________ 16 Six Step Problem Solving Process Step 4. Propose and Implement the Solution ? Develop a plan of action 1. Specify steps to be pleted 2. Determine resources needed to implement plan 3. Group member responsibilities to be agreed upon 4. Determine timeline of events 5. Provide for emergencies and/or contingencies 6. Determine expected impact and actual impact 7. Plan for assessment of your proposed plan 17 Step Four – Solution Creation Tool Suggested Solutions Does it meet Need for change? How/why? Is it workable? How? Any disadvantages? Decided upon solution: 18 Step Four – Action Planning Tool Steps to be pleted Chronological order Needed Resources Whose responsibility? Begin date and pletion date Expected Impact Actual Impact Possible emergencies Plan to assess Action Plan results : (list tools used eg Pareto charts, trend charts etc) 19 Six Step Problem Solving Process Step 5. Analyze the Oute ? Follow through is critical 1. Analysis follow through 1. Validate the entire process 2. Dissemination and analysis of improvement results 2. Determination of new problems that surfaced 3. Revisit the process as necessary 4. Problem Recurrence Prevention intervention 5. Institutionalization 20 Step Five – Analyze the Oute Tool Detail level of improvement (or nonimprovement) Can improvement process be institutionalized or action planning stage to be revisited? List observations. Do reports reveal any possibility of problem reappearing? Detail action plan to see this does not happen. 21 Six Step Problem Solving Process Step 6. Improve the Process ? Continue the improvement – Link to Step 1 – Identify Concern (initiates the process again) – Step 6 also verifies your mitment to continuous improvement ? Evaluate what you do on a daily basis ? Rethink and change the way you do things ? Eliminate nonvalue added activities ? Accept responsibility and ownership for problems for which you are part of the solution Problem Solving is an ongoing process 22 Six Steps Problem Solving Process Important Considerations Project selection – Project clearly defined – Customer oriented – Business Impact Analysis technique – Thorough and appropriate analysis techniques used – Benchmarking of best practices Remedies – Use the simplest tools – Alternative solutions seriously explored – Remedies consistent with analysis – Implementation plans thorough and well defined Results – Verified improvements measured – Customer satisfaction results evident Institutionalization – Improvements sustainable and permanent 23 The Problem Solving Analysis Tools R a d a r C h a r t123456Pa r e to D i a g r a m01020304050B C A DC a t e g o r i e sNo. of Occurences0 . 0 %2 0 . 0 %4 0 . 0 %6 0 . 0 %8 0 . 0 %1 0 0 . 0 %T O T A L C u m P e r c e n tL i n e c h a r t0102030405060701 2 3 4 5 6Q u a n ti ty24 A B C D TO TA L1 //// 42 ///// ///// 10345 // ///// // 9
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