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2025-04-26 15:38 本頁(yè)面
【正文】 be linked to the ongoing strategic business objectives of the anization. 品質(zhì)管理必須與公司的策略目標(biāo)結(jié)合 2020/7/6 Total Quality Management 5 Creation and Agreement of Strategic Business Objectives ? Business Objectives of The Westin Tabor Center － Gross Operating Profit per Available Room追求每一個(gè)客房的最佳利潤(rùn) of Their AAA FourStar Rating AAA－ American Automobile Association Satisfaction－員工滿意是客戶能滿意的保證，這對(duì)旅館業(yè)是特別重要。 ? The Westin Tabor Center 在這些地方都需要改善 2020/7/6 Total Quality Management 6 Step2－ Creation of Core, Key Sub, and Enabling Process ? 功能式組織都相信它自己具效益與效率 ， 其實(shí)不盡然 。 ? 功能式組織某一單位的的目標(biāo)可能與公司整體目標(biāo)相違背。 ? 組織必須確認(rèn)其達(dá)成目標(biāo)的 core and subprocess。 ? Core processes of Westin are Rooms, Events and Outlets. ? Rooms core process 是策略目標(biāo) GOPAR的關(guān)鍵。 ? Enabling process－ not necessarily belong to any one core process, for example the pay roll process, employee acquisition process . 2020/7/6 Total Quality Management 7 Step3－ Identification of Process Owner ? 每一 process owner指派到每一 Core, Key Sub, and Enablin
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