【正文】 ch as Instant Messenger, , and Music/Live/Radio, and so on. But I will major talk about Instant Messenger. is Tencent Company develop Instant Messenger software that based on Inter. It has more function, include online chat, video talk, point to point transport file, filesharing, online hard disk, Mail, and many more. is one of popular Instant Messenger in the World. Operation Management 10/17/20203 / 11 ’s historical development of operation management: In Feb, 1999, Instant messaging service opened. In Nov, 1999, registered users reached 1 million. In Nov, 2020, 2020 version released. In Jan, 2020, was sixth website in China. In Mar, 2020, registered users reached 100 million. In Aug, 2020, Games released and leaded Inter entertainment. In Jun, 2020, Tencent’s Hong Kong Stock Exchange main board went munity, and which is first Chinese pany in Hong Kong main board. In Oct, 2020, became one of “the market value of the largest Web”. In Jun, 2020, registered users reached 800 million. In Dec, 2020, this year was tenth anniversary, registered users nearly 1 billion, if will reach 1 billion, can bee the first and only one Instant Messenger which has more than 1 billion user in the world. Total registered IM user accounts(million) Total registered IM useraccounts(million)Operation Management 10/17/20204 / 11 To be successful, an anization must have good operation management. [Donald Waters, 2020] can achieve today’s results with its efficient operation management is inextricably link. has a good operation management system, such as The operation management system has three parts, inculde inputs, transformation process, outputs. Which is inputs, it has four points, staff, Inter platform, development funds and technologies. Next is transformation process, it has six points, Instant Messenger, Mail, Live, Music, Radio and Groups. Last is outputs, it has five points, online chat, file transport, filesharing, Radio/Video talk and chat rooms. These are ’s operation management system. ’s operation strategy is onestop online life service. The role of operation strategy is to provide a plan for the operations function so that it can make the best use of its resources. [R. Dan Reid, Nada R. Sanders, 2020] Different people have different requirement, but IM software can providing different help to other. First of all, defined their aim customers. IM software users are many more, include student, worker, business men, mobile phone user, and so on. They are crazy about Inter, like use Inter is their monalities. The student use IM software chat with other friends, talk about studies knowledge. ?staff ?Inter platform ?development funds ?technologies INPUTS ? Instant Messenger ? Mail ? Live ? Music ? Radio ? Groups The Transformation Process ?online chat ?file transport ?filesharing ?Radio/Video talk ?chat rooms OUTPUTS Operation Management 10/17/20205 / 11 The worker use IM software finds new friends, and expends their social groups. The business men use IM software meeting with other partner, easy to munication information. Especially, the mobile phone user use IM software chat with other mobile phone user, anywhere you can use IM software, and anytime you can use IM software. It support some platform, its purpose is easy to