【正文】 有一個(gè)空閑的概率 34%。根據(jù)以上數(shù)據(jù)決策者可決定是否增 加一個(gè)手術(shù)室，從而為管理者提供決策支持的工具。 3 結(jié)語(yǔ) 到醫(yī)院就診排隊(duì)是一種司空見(jiàn)慣的現(xiàn)象，由于患者到達(dá)和醫(yī)療服務(wù)時(shí)間的隨機(jī)性，患者來(lái)源數(shù)量在理論上是無(wú)限的，而醫(yī)療資源是有限的，如何在有限資源配置下，利用上述排隊(duì)模型理論和計(jì)算機(jī)模擬，結(jié)合患者的服務(wù)記錄獲得的相關(guān)數(shù)據(jù)，對(duì)其做出定性、定量的數(shù)量指標(biāo)，進(jìn)而進(jìn)行預(yù)測(cè)、分析和評(píng)價(jià)，通過(guò)優(yōu)化設(shè)計(jì)，實(shí)施動(dòng)態(tài)管理，根據(jù)醫(yī)院的實(shí)力，完善設(shè)施和配備，合理增加醫(yī)護(hù)人員的數(shù)量，提高醫(yī)生的診療技術(shù)水平，有效縮短平均診療時(shí)間 及其波動(dòng)程度，提高效率，縮短等候時(shí)間，統(tǒng)一診療程序，為患者排憂解難 。顯然，應(yīng)用排隊(duì)論，一方面可以有效地解決醫(yī) 院服務(wù)系統(tǒng)中人員和設(shè)備的配置問(wèn)題 ,為醫(yī)院管理提供可靠的決策依據(jù)；另一方面通過(guò)系統(tǒng)優(yōu)化 ,找出患者與醫(yī)院兩者之間的平衡點(diǎn)，既減少患者排隊(duì)等待時(shí)間，又不浪費(fèi)醫(yī)院人力物力，從而獲取最大的社會(huì)效益和經(jīng)濟(jì)效益。 醫(yī)院信息管理系統(tǒng)的建設(shè)是一項(xiàng)長(zhǎng)期而復(fù)雜的工程，它涉及到醫(yī)院的方方面面，院方只有做好全局規(guī)劃，精細(xì)化業(yè)務(wù)環(huán)節(jié)并對(duì)行業(yè)市場(chǎng)進(jìn)行嚴(yán)格論證，最終才能取得好的效果。當(dāng)然，我們也應(yīng)該清楚，信息系統(tǒng)集成技術(shù)作為一種管理手段引入醫(yī)院后，它的基本要求是規(guī)范化和嚴(yán)密性，醫(yī)務(wù)工作人員應(yīng)該改變和克服手工作業(yè)的思想意識(shí)，以適應(yīng)計(jì)算機(jī)網(wǎng)絡(luò) 化管理的要求。這是對(duì)幾十年來(lái)傳統(tǒng)醫(yī)療管理的挑戰(zhàn)，只有建立現(xiàn)代化的醫(yī)院工作制度和規(guī)程，把醫(yī)院的實(shí)際管理與應(yīng)用軟件的功能有機(jī)結(jié)合起來(lái)，才能夠達(dá)到理想的管理效果。 解決排隊(duì)難的問(wèn)題，為病人的治療提供一線保障。 醫(yī)院信息管理系統(tǒng)不僅僅只是醫(yī)院管理現(xiàn)代化的標(biāo)志 ， 更重要的是已經(jīng)成為醫(yī)院的核心競(jìng)爭(zhēng)能力之一 ， 成為醫(yī)院持續(xù)性發(fā)展的一個(gè)重要組成部份 。 隨著醫(yī)院改革的不斷深入 ， 加快醫(yī)院信息化建設(shè) ， 將有利于醫(yī)院管理者把握改革的大方向 ， 有利于加強(qiáng)醫(yī)院管理 ,提高社會(huì)效益和經(jīng)濟(jì)效益 。 Hospital is a plex system, from the registered patients, medical, designated prices, get medicine each service agencies, when a service of the existing demand for the services provided over the existing capacity, will take place in the queue, because of the arrival of Time and time required for diagnosis and treatment of patients with the randomness, controllability small, the queue is almost inevitable, when the Clinic is insufficient, and often appear in the queue waiting time is too long, patient satisfaction declined, medical personnel, too hurry, easy to Error patient disputes arising from the patients and the munity will have an adverse impact. So how reasonable scientific and medical equipment for medical staff, hospital doctors and will not blindly increase unnecessary idle equipment, a waste of resources, so that patients wait as much as possible to reduce the time, how to strike a balance between, In order to improve service quality, reduce service costs, this is a modern hospital administrators must face the issue. queuing theory model, through mathematics and quantitative methods, the objective of a plex system of queuing behavior of the structure and dynamic simulation studies, science, and accurately describes the probability of the queue, the queue of operations research is an important branch of [ 1, 2]. In hospital management, if the queuing theory on the basis of the hospital outpatient, the queuing system39。s office of the structure and behavior of the scientific simulation and systems. And the doctor39。s office to arrange for optimal design, to obtain essential characteristics of their systems to reflect the number of indicators of results, forecast, analysis or evaluation, the maximum to meet the needs of patients and their families, will effectively avoid waste of resources. Through the queuing theory to the shortage of hospital business analysis, a puter management system for hospital use is inevitable, the report shows that implementation of information management can enhance the overall image of the hospital, the hospital people to effectively feel the standardization and modernization Management, enhance the local hospital in the influence of petitiveness, so as to enhance the economic benefits of the hospital。 improve the information management system can help hospitals achieve scientific accuracy of internal management. Hospital management in the past because all information is imperfect, is not accurate, timely information often do not have a patient cost leakage, run, the wrong fees。 materials management of information is not accurate, the resources of its own hospitals unknown, the backlog caused by waste, And were not the best use. HIS use of realtime management of financial documents, stores, medicines to solve the above problem is an effective way. Drugs such as the management, use of the country under the GSP management standards, making local hospitals in the drug supply management and the validity of drug management, and other areas more convenient norms, greatly enhance the safety of hospital treatment. The hospital information system