【正文】 n Managing TeamsMature TeamsTotal QualityManagement WorkforceDiversityPrentice Hall, 2024 128Chapter 9CommunicationPrentice Hall, 2024 129Chapter 10Learning Objectives? Describe the munication process? List barriers to munication? Analyze the use of the grapevine? Compare talk for men and womenPrentice Hall, 2024 130Chapter 10Learning Objectives? Examine the role of technology in anizational munication? Analyze the challenges of crosscultural munication? List behaviors related to active listeningPrentice Hall, 2024 131Chapter 10MotivationInformationControlFunctions of CommunicationEmotionalExpressionPrentice Hall, 2024 132Chapter 10The Communication ProcessSourceEncodingReceiverDecodingChannelFeedbackMessage MessagePrentice Hall, 2024 133Chapter 10Barriers toEffectiveCommunicationInformationOverloadSelectivePerceptionApprehensionFilteringDefensivenessLanguagePrentice Hall, 2024 134Chapter 10Direction ofCommunicationUpward LateralDownwardPrentice Hall, 2024 135Chapter 10v Multidirectional v Skips authority v Socialrelatedv Vertical v Follows authorityv TaskrelatedCommunicationNetworksFormal InformalPrentice Hall, 2024 136Chapter 10Three Common SmallGroup Networks Chain Wheel AllChannelPrentice Hall, 2024 137Chapter 10Control ReliabilitySelfInterestsThe GrapevinePrentice Hall, 2024 138Chapter 10Nonverbal CommunicationBody LanguageParalinguisticsBody MotionsFacial ExpressionsTone of VoicePacing and PitchPrentice Hall, 2024 139Chapter 10Choice of Communication ChannelChannelRichnessType ofMessageInformationMediumRichestLeanestAmbiguousRoutine? Facetoface talk? Telephone? Electronic mail? Memos, letters? Flyers, bulletins, reportsPrentice Hall, 2024 140Chapter 10ContemporaryCommunication IssuesCommunication Barriers ofMen and Women“PoliticallyCorrect”CommunicationPrentice Hall, 2024 141Chapter 10WordConnotationsSemanticsToneDifferencesPerceptionDifferencesBarriers toCrossCulturalCommunicationPrentice Hall, 2024 142Chapter 10HighContext and LowContext Cultures? Chinese? Korean? Japanese? Vietnamese? Arab? Greek? Spanish? Italian? English? North American? Scandinavian? Swiss? GermanHigh ContextLow ContextPrentice Hall, 2024 143Chapter 10A Cultural GuideCultivateEmpathyEmphasizeDescriptionDevelop aHypothesisAssumeDifferencesPrentice Hall, 2024 144Chapter 10Electronic Communications? Work space? Work life and personal life? Organizational boundaries? Time constraints? Geographical constraints? Interpersonal contactPrentice Hall, 2024 145Chapter 10InternalStrategiesChangingDomainsGeographicDispersionRationing RecruitmentSmoothing BufferingPrentice Hall, 2024 146Chapter 10. Leadership TrustBesides and 12 concepts, you should also be able to :1. Contrast leadership and management.2. Understand traditional leadership theories.3. Understand transactional, transitional and visionary leadership.4. Describe contingency model.5. Understand . theory.6. Understand managerial grid.7. Learn about charismatic leaders8. Learn how to bee a transformational leader.L E A R N I N G O B J E C T I V E SLeadershipThe ability to positively influence people and systems to have a meaningful impact and achieve resultsWhat Is Leadership?Trust and LeadershipLeadershipTRUSTandINTEGRITYTraditional leadership theoriesa)The trait approachInvolves discerning how to be a leader by examining the characteristics and methods of recognized leaders.b) The behavioral approachAttempts to determine the types of leadership behaviors that lead to successful task performance and employee satisfaction. c) The contingency approachHolds that there is no universal approach to leadership. Rather, effective leadership behavior depends on situational factors (. who is leading, who is led, and what is the situation) that may change over time.d) The role approachSuggests that leaders perform certain roles depending on the situation.Characteristics of Successful LeadersTrait or CharacteristicDriveHonesty and integrityLeadership motivationSelfconfidenceCognitive abilityKnowledge of the businessCreativityFlexibilityDescriptionDesire for achievement。 ambition。 high energy。tenacity。 initiativeTrustworthy。 reliable。 openDesire to exercise influence over others to reach shared goalsTrust in own abilitiesIntelligence。 ability to integrate and interpret large amounts of informationKnowledge of industry, relevant technical mattersOriginalityAbility to adapt to needs of followers andrequirements of situation1Charismatic LeadershipKey Characteristics:1. Vision and articulation2. Personal risk3. Environmental sensitivity4. Sensitivity to follower needs5. Unconventional behaviorPathGoal TheoryLeader’s style(instrumental,supportive,participative,achievementoriented)Contingency factors(characteristicsof subordinates,work environments)Perception that the leader isbeing helpful(., eliminatingobstacles)Motivation andjob satisfactionare enhanced.Situational Leadership Theory: Its Basic DimensionsParticipating works best(followers are able todo the job but requireemotional support)Selling works best(followers are neitherwilling nor able to dothe job)Delegating works best(followers)are will