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【正文】 23% Fortune 10 Fortune 25 Fortune 100 Fortune 500 Fortune 1000 Outsourcing has bee a mon business strategy 10 IBM Global Services Strategic Outsourcing 169。 2023 IBM Corporation IBM Strategic Outsourcing Strategic Outsourcing : What is the Value for the Customer ? ? Cost reduction ? Ability to focus on core petencies ? Increase availability of specific skills and resources ? Improve stability, effectiveness and service levels of IT ? Enable rapid business change / expansion ? Obtain access to advanced technologies research, and to industry, business and technology experts ? Predictable expense management ? Gain contractually mitted service levels ? Flexibility to transition to the next generation of infrastructure and applications ? Build a long term strategic relationship ... for petitive advantage Increase shareholder value 11 IBM Global Services Strategic Outsourcing 169。 2023 IBM Corporation IBM Strategic Outsourcing ?Understand your core petencies in light of your business strategy ?Determine what portions of your portfolio to outsource ?IBM can partner with your pany in a variety of ways from outtasking, to selective outsourcing of one of more IT functions, to fullscale outsourcing ?Select an outsourcing provider who will build a strong relationship with your pany ?IBM takes a relationship approach that ensures clear expectations, allows for flexibility, collaborative planning and mutual accountability A Roadmap to Successful Outsourcing 12 IBM Global Services Strategic Outsourcing 169。 2023 IBM Corporation IBM Strategic Outsourcing A successful outsourcing relationship focuses on: ?Setting clear expectations for the relationship at the outset ?Establishing appropriate governance protocols to guide joint action that can deliver on the promise of the relationship ?Recognizing the need to adjust the relationship over time ?Shared risk and return ?Meeting service level expectations not just SLAs ?Cont
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