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FMEA,design ofexperiments,design review,failure treeanalysisQFD, designreview withCustomer / supplier,customer surveys,employee surveysMethods (added from Level II onwards)● Quality through inspection● Little quality consciousness and knowhow● Improvement in production process● Start of worker involvement● Process capability and manufacturability in development● Supplier integration● End customer orientation and superior products ● Cultural realignmentCharacteristicsLevel I‘Inspection’Level II‘Qualityassurance’Level III‘Prevention’Level IV‘Perfection’Top performance in quality managementLITE ON G R O U P SILITEK CORPORATIONQuality PaysMoving from level I ‘inspection’ to level II ‘quality assurance’Strategy and anizationInspectionI● Quality objectives for production units● Focus increase in process capabilityCore processes● Capturing and analysing productionrelated quality data● Introduction of SPC for all important processes● Shift of quality inspection to operative levelMobilization● Increase in quality consciousness● Training in quality topicsQuality assuranceIIPreventionIIIPerfectionIVLITE ON G R O U P SILITEK CORPORATIONQuality PaysMoving from level II ‘quality assurance’ to level III ‘prevention’Strategy and anizationInspectionI● Quality objectives for RD● Quality objectives for purchasingCore processes● Use of preventive QA tools● Delegation of quality tasks to functional area, central QA department as consultant● Supplier integration● Simultaneous engineering interfunctional teams Mobilization● job rotation (between RD and production, within production)● Expansion of quality circles / suggestion schemeQuality assuranceIIPreventionIIIPerfectionIVLITE ON G R O U P SILITEK CORPORATIONQuality PaysMoving from level III ‘prevention’ to level IV ‘prevention’Stra