kempinski酒店集團培訓(xùn)手冊(已改無錯字)
2023-01-20 00:56:14 本頁面
【正文】 澄清 DEVELOP 發(fā)展 AGREE 達成一致 CLOSE 結(jié)束 KEMPINSKI HOTELS People Training 21 ? Explore alternatives for possible solutions 探究可供選擇的可行的解決方案 ? Be flexible 靈活 Develop ideas 提出想法 OPEN 開始 CLARIFY 澄清 DEVELOP 發(fā)展 AGREE 達成一致 CLOSE 結(jié)束 KEMPINSKI HOTELS People Training 22 ? Use other persons ideas (if possible) （如果可能）使用他人的方法 ? Decide who will do what by when 決定誰來做，做什么，何時做 Agree on actions 達成一致 OPEN 開始 CLARIFY 澄清 DEVELOP 發(fā)展 AGREE 達成一致 CLOSE 結(jié)束 KEMPINSKI HOTELS People Training 23 ? Summarize key decisions and actions 總結(jié)關(guān)鍵性的決定與行動 ? Decide how and when to check progress 決定如何及何時檢查進度 ? Express appreciation 表達感謝 Close with review and set followup 結(jié)束時回顧并跟進 OPEN 開始 CLARIFY 澄清 DEVELOP 發(fā)展 AGREE 達成一致 CLOSE 結(jié)束 KEMPINSKI HOTELS People Training 24 Use Key Principles and Effective Communication Cycle 運用溝通的關(guān)鍵原則和有效溝通循環(huán) Work for twoway munication 雙向溝通 Clarify others’ information and ideas by asking questions 通過提問弄清楚他人的信息和想法 Clarify your information or ideas by explaining clearly and using examples通過清楚地解釋和運用實例來闡明你的信息或想法 Be aware of barriers to munication and plan ways to overe them知道溝通中的障礙并準(zhǔn)備好克服這些障礙的方法 Remember to meet personal, as well as practical, needs in discussions 記住在討論中要滿足個人需求和實際需求 Use positive nonverbals and be aware of nonverbals others are using 運用積極的非語言溝通方式并關(guān)注他人使用的非語言行為 Plan for important discussions using interaction planner 進行重要的討論前 ， 記下要討論的要點
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