businessprocessmanagement(英文版)-閱讀頁(yè)
2025-02-21 20:12本頁(yè)面
【正文】 tiveness? Quantify the gaps between desired and current performanceStep 1: Gap Analysis for Customer Expectations – Process EffectivenessUse Gap Analysis Table11Closing Books Process (Monthly)SalesResource mgtPurchasingMfgRDHRAccountingStaffFinanceTIMES/OProduction Plan Critical Y : Fast delivery of management informationCustomer : ManagementRequirement: 4days (AsIs 8day 177。2days)MRP(Estimate material consumption)P/OMaterialSourcingProduction →ITCProduct Shipping Product/Material inventoriesCalculate material costClosing process input and outputDDCalculate labor costCalculate expenseCalculate overhead cost①②Closing bank account③D+3 daysD dayX1X2Samsung Example12Closing Books ProcessSalesResource managementPurchasingMfgRDHRAccountingStaffFinanceTotalCalc. Product cost ②① Closing salesEstimate sales profit Calc. Other expensesEstimate financing costEstimate pretax profitB/L,P/Lverification END③D+6days D+7 days D+8daysProfit in won Financial reportD+5daysX3X4X5Samsung Example continued13Process OutputInternal ProcessMetrics(Cycle Time)Baseline(X) Goal GapYQuick management information(Financial Report)x1: Closing sales X: D+6R: 177。12hr3days36hrx2: Closing process inputs and outputsX: D+3R: 177。12hr2days12hrx3: Estimate manufacturing costX: D+4R: 177。12hr2days12hrx4: Estimate financing cost X: D+5R: 177。24hr2days24hrx5: B/S, P/L verificationX: D+8R: 177。12hr4days12hrCustomer Requirement: D+4days (R: 177。 target unreachableCustomer Increase sales to existing customers Diversify customer base Attract new customersCrosssell ratioCustomer returns on rate Preferred Supplier Contacts target accountsNew business revenue ($1,000m) Advertising $ spent2035303/2850025,0001390203/2880024,5002195225/2860022,30026 of 201 cust. – special cause towCommon cause – 95 avg. for yearSpecial cause – dropped 6 in a rowAll in aerospace industrySpecial cause high Common causeInternal Business Processes Target profitable market Develop new products Optimize production process Develop research capabilities segments identifiedNew product sales $ Product development timeProduction cycle timeDevelop of market research vs. plan340,00030 days90 min.75025,000N/a285 min.50032,000240 days190 min.50No new since aerospace 5 mos. agoCommon causeNo new products to mkt. this monthCommon cause reengr. needed?No new milestones reachedLearning Growth Develop employee skills Integrate systemsProof per employee Employee survey training days per employee Retention rateDevelopment of MIS strategy vs. plan Orders received via inter50,00090299901030,00060.759590020,00065.25100900Common cause。 75 avg. for yearSpecial cause
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