【正文】 .................113 質(zhì)保期后服務(wù)承諾 ....................................................................................................114 技術(shù)服務(wù)力量 ....................................................................................................................114 響應(yīng)方式 ............................................................................................................................114 電話熱線支持 .............................................................................................................114 現(xiàn)場服務(wù) .....................................................................................................................114 供貨時間承諾 ....................................................................................................................114 服務(wù)內(nèi)容承諾 ....................................................................................................................114 優(yōu)惠承諾 ............................................................................................................................115 定點(diǎn)人員駐現(xiàn)場 .........................................................................................................115 定時巡檢 .....................................................................................................................115 免費(fèi)系統(tǒng)測試 .............................................................................................................115 免費(fèi)系統(tǒng)驗(yàn)收 .............................................................................................................116 技術(shù)資料及服務(wù)文檔 ......................................................................................................116 備品備件供應(yīng) ...................................................................................................................116 故障應(yīng)急處理和服務(wù)流程 ...............................................................................................116 故障應(yīng)急響應(yīng)服務(wù)流程 ...........................................................................................116 系統(tǒng)故障處理流程 ...................................................................................................116 設(shè)備保修流程 ...................................................................................................................117第二章 培訓(xùn)計(jì)劃承諾 ...............................................................................................................118 培訓(xùn)目的 .............................................................................................................................118數(shù)據(jù)中心機(jī)房建設(shè)工程技術(shù)設(shè)計(jì)方案 8 培訓(xùn)方式 .............................................................................................................................118 培訓(xùn)對象 .............................................................................................................................118 培訓(xùn)步驟 .............................................................................................................................118 培訓(xùn)時間 .............................................................................................................................119 培訓(xùn)內(nèi)容與課程安排 .........................................................................................................119 培訓(xùn)預(yù)期效果 .....................................................................................................................119第四篇 機(jī)房運(yùn)營和維護(hù)管理 .....................................................................................................121第一章 運(yùn)營和維護(hù)服務(wù)類型 .....................................................................................................122 基礎(chǔ)服務(wù) ............................................................................................................................122 性能優(yōu)化服務(wù) ....................................................................................................................122 增值服務(wù) ............................................................................................................................122第二章 運(yùn)營和維護(hù)服務(wù)內(nèi)容 .....................................................................................................122 基礎(chǔ)服務(wù)內(nèi)容 ....................................................................................................................122 性能優(yōu)化服務(wù)內(nèi)容 ............................................................................................................124 增值服務(wù)內(nèi)容 ....................................................................................................................125第三章 服務(wù)臺管理 .....................................................................................................................125 服務(wù)臺功能 ........................................................................................................................125 服務(wù)臺流程 ........................................................................................................................125 服務(wù)臺評價 ........................................................................................................................126 優(yōu)先級 ................................................................................................................................126第四章 運(yùn)營和維護(hù)管理體系 .....................................................................................................126第五章 運(yùn)營管理 .........................................................................................................................126 運(yùn)營管理目標(biāo) ....................................................................................................................126 需求分析 ............................................................................................................................126 運(yùn)營計(jì)劃 ............................................................................................................................127 過程管理 ............................................................................................................................127 協(xié)調(diào)與溝通 ......................................................................