【正文】
es containing the puter sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing. We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation. Yours sincerely, (Signature) 3