【正文】 資源部挑選和相關部門面試，從中挑選的，基本上都達到了酒店培訓的要求?，F(xiàn)在南洋學院和海峽工貿的學生已經來我酒店開始實習了。接下來，由于已經臨近年關，人力資源部主要通過知會同行，了解過后一些高星級酒店欲跳槽的人員的去向，為我們酒店所需人員做好后備人選。四、規(guī)范管理，完成建章立制，實現(xiàn)辦公電子化經過近半年的努力，亞洲海灣大酒店已制定一套比較完整的管理制度、崗位責任制以及操作流程。全面清查酒店資產，建立一套完整的資產實物臺帳及制度，保證酒店資產的安全。五、確立市場定位，加強營銷推廣，開展市場調查，提高酒店知名度，隨著旅游經濟的復蘇，廈門星級酒店逐步完善與增多，并陸續(xù)有國際品牌酒店進駐，廈門酒店行業(yè)面臨嚴峻的市場競爭。為做到“知已知彼，百戰(zhàn)不殆”酒店組織營銷人員開展對周邊區(qū)域的市場調查、上門拜訪與洽談溝通，對環(huán)島內高級寫字樓及各家國際旅行社與網(wǎng)絡訂房中心商談合作。通過開展對各大型企業(yè)、跨國集團、外資企業(yè)、上市公司的重點銷售回訪，得到反饋信息有：亞洲海灣大酒店定位五星級酒店較合理，房價也可以接受，地理環(huán)境得天獨厚，適合接待高級客人。旅行社及網(wǎng)絡訂房對亞洲海灣大酒店也非常感興趣，已有多家旅行社來參觀酒店并表示滿意，以后將把日本、韓國、歐美等國團隊安排亞洲海灣酒店。以上為本人在xx年度任俱樂部及海灣大酒店總經理期間負責的各項工作。第四篇：外企大酒店經理年終個人工作總結外企大酒店經理年終個人工作總結him ** , ** club general manager holds general manager of *** big public house concurrently, below peter president and the leader of the headquarters that amount to sound, lead two hotels faculty to finish head office to make each are managed, administrative index, raise the service quality of the hotel, level of management and economic benefits jointly. report as follows with respect to the job of XX year now: one, the management plan development of establish hotel plans to reach management guiding principle, make the management target of the hotel, direct carry out. club of holiday of case orchid heart since practice, suffer all respect elements to affect, management circumstance nots allow hopeful, making XX year develop a program to reach management guiding principle is namely around wear those who improve management state to undertake, basic XX affirmatory club with chinese meal, westernstyle food, guest room 3 big business points attach most importance to a dot, plementary in order to meet place, swim the establishment of form a plete set such as the pool, enhance sale, refine a service, carry tower above to taste, raise ability of hotel whole gain to run policy basically for the hotel thereby. XX year club plans ine to be formerly yuan, net is yuan, the rate that finish is . ine of eliminate chinese meal is affected, the club plans ine to be , net is , the rate that finish is . ine of plan of eat of its chinese and western is 40xxxx yuan, net is yuan, the rate that finish is , ine of guest room plan is 118xxxx yuan, finish 114xxxx actually yuan, the rate that finish is. to drive housing, drive consumption, the club basically adopts the following measure to assure to manage in management respect grow continuously: 1, added free natant item to housing guest, rolled out every months of housing to business affairs guest room accumulative total is given 5 times pletely swim ticket a piece favourable activity, with pany of this incentive business affairs book a room and spread effect to the conduct propaganda since the swimmingpool of new start business. 2, in the light of the housing of the last tenday of a month will be opened to booking in june low, execute to ing loose guest and business affairs housing give breakfast, low to travel agent attune valence attracts a customer on the weekend. 3, locate westernstyle food hall into hua jiang north of supreme view scene in hall of highgrade westernstyle food, refine a service, strengthen manufacture. seize moment of 51 golden weeks, since may 1, move price again to westernstyle food hall, will move to 5xxxx/ on buffet lunch price, roll out afternoon tea project with stylish. 4, the club is managed did not amount to a target, main reason is chinese meal ine and plan apart excessively longdistance. case of chinese meal of second half of the year extremely not allow hopeful, in the jointstock pany that amount to sound decisionmaking below, will announce stop business on september 11. mean a club to cast off chinese meal to manacle, take part in a battle with light packs, twist short end can be expected soon. 5, guidance constitutes activity of festival of the west in the plan, implementation is achieved control a height. 2, chair make and perfect a hotel each regulations system, build perfect interior to organize a system, harmonious and departmental door concerns, establish inhouse and reasonable and effective moving mechanism. to make of the hotel run daily bring into working according to plan stage by stage, have guidance, have dog, the government that has summary goes in the system, effective ground works plan sex and marriage of lashup sex job rises, establish specific working target, ask departmental door builds the working system that plans a gender, adopt every months of summary, plan, work to each in a planned way, have fulfil, by the plan measure gives carry out. build every months of job to report a system, carry the infinished state to the job, give to departmental door controller examine. at the beginning of the hotel holds water, each system is not perfect and perfect, of the system perfect the establish that reachs each work program to need to just can be finished stage by stage in longterm and many practice. accordingly, of the system building also is a longterm and plex job. show this part to work to be finished basically already, each station program and flow already established the club. the standardization of hotel management, system changes the basis that construction is hotel developmen