【正文】 不良的 20% 4 A Defect occurred that should have been contained within the process. 制程中潛在的缺陷 ( 缺點(diǎn) /不良 ) The defect is induced by the process. 制程導(dǎo)致的缺陷 ( 缺點(diǎn) ) The failing parameter was not tested by process. 制程無法測出錯誤參數(shù) (存在的缺陷 ) Definitions – Containment Corrective action Containment – short term,temporary fix. 短期 ,暫時解決方法 Risk assessment of F/G Field F/G和 FIELD風(fēng)險(xiǎn)估計(jì) Functional / Visual screen of a statistically significant sample 功能的 /可視化的清晰的統(tǒng)計(jì)抽樣方法 . 5 Corrective Action – Loger term, permanent fix. 長期 (長久 ) 解決方案 Goals containment plan available within 2 working days of receipt of 8D. 收到 8D后 ,兩個工作天必須做好短期計(jì)劃 Containment plan implemented within 5 working days of receipt of 8D. 收到 8D后 ,5天內(nèi)短期計(jì)劃須貫徹執(zhí)行 Corrective action plan available within 5 working days of receipt of 8D. 收到 8D后 ,5天內(nèi)做好改善措施計(jì)劃 6 Compaq agreed Corrective Action in place within 3 months of receipt of 8D. 三個月后 ,康柏接受該改善措施 Responsibilities The originator Initiate the 8D 發(fā)起 (開始 )8D Copy the 8D to all CPQ manufacturing sites(as applicable) 給所有 CPQ生產(chǎn)地發(fā)送 8D The supplier Provide responses in 8D format 以 8D格式提供結(jié)果 7 Communicate 8D details internally as necessary 內(nèi)部 8D討論 . Respond with Containment / Corrective Action Plans as pergoals 對每一個目標(biāo)審核是否達(dá)到 Provide weekly updates to CPQ team as per Business plan 作為商業(yè)計(jì)劃 ,每周 CPQ更新資料 Achieve goals on timescales for implementation of containment and corrective actions 在計(jì)劃時間內(nèi)完成目標(biāo) Communicate corrective action plan to all supplier sites for awareness 改善措施向所有提供商宣導(dǎo) . 8 Discipline 1: Team Members Select and record internal and external team members 選擇和記錄內(nèi)部及外部負(fù)責(zé)人員 Select a Team Champion 選擇一個齊心合力的團(tuán)隊(duì) Remove road blocks for the team 去掉隊(duì)里的不積極分子 Select a team leader 確立團(tuán)隊(duì)負(fù)責(zé)人 Direct efforts takes responsibility 直接負(fù)責(zé) ,接受責(zé)任 (壓力 ) Team work 9 Discipline 2: Describe the problem Use terms understood by the customer 使用消費(fèi)者理解的術(shù)語 Describe the change in condition or preexisting condition which caused the problem 描術(shù)目前進(jìn)展?fàn)顩r及潛在的影響因素 Express the condition in quantifiable terms 用可量化術(shù)語表達(dá) (描述 )現(xiàn)狀 10 Discipline 3: Containment plan Describe who,what, when how you will capture and contain the defects now, and prevent them from getting to the customer 詳細(xì)描述你將確認(rèn)方法 :什么時候 ,及如何解決之些缺陷 , 解決什么缺陷 , 以及你將采取什么措施 ,防止這些缺陷在 到達(dá)客戶手上被解決 . Consider the effect of the containment plan on: 考慮這些計(jì)劃 :花費(fèi) ,交付及會否引起其它不良 Cost Delvery Inducem