惠普產(chǎn)品開(kāi)發(fā)(ppt19頁(yè))英文版-在線瀏覽
2025-02-03 04:14本頁(yè)面
【正文】 Challenges:?Provide continuous, reliable, unified web access to tech support from HP and Compaq?Combine two approaches to online support delivery via the web while meeting expectations of both groups of customers?Combine independent HP and Compaq Usability Groups as part of overall merger of eSupport program?Focus on customer needs, not political and technical challengesCase Study: Support2023/3/1 12 Case Study: SupportChallenges:?Requirements handed down by merger planners?2 distinct interaction modelsSolutions:?Validate requirements via fast prototyping, early testing?Iterative design testing?Combined team, web repository for shared workValue:?Retain customer loyalty by working toward a single, unified support site as an indication of HP’s focus on the customerDesign2023/3/1 13 Case Study: SupportChallenges:?Meeting requirements??Integration of new design with other sites on ?Will new design support the functionality?Solutions:?Relationships across ?Ongoing design updates based on customer feedback?Iterative development, testValue:?Kept design aligned with both sets of customer needs and expectations?Integration with Development2023/3/1 14 Case Study: SupportChallenges
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