高考英語應(yīng)用文寫作——抱怨信投訴信-在線瀏覽
2024-09-19 18:01本頁面
【正文】 to return with this letter... which I received/bought...。一、一封投訴信應(yīng)包括三個(gè)最基本的方面：。投訴信與普通書信的格式基本相同。應(yīng)用文寫作——抱怨信、投訴信(A Letter of Complaint)應(yīng)用文寫作：抱怨信、投訴信在當(dāng)今商品經(jīng)濟(jì)時(shí)代，商品買賣活動(dòng)非常普遍。在日常生活中，人們常會(huì)遇到對(duì)所購商品質(zhì)量或售后服務(wù)不滿意的情況，這時(shí)可以寫投訴信(A Letter of Complaint )求得解決。但要注意的是，寫投訴信的目的是為了求得一個(gè)解決問題的辦法而不是為了泄憤，因此寫信時(shí)一定要注意態(tài)度誠懇、直截了當(dāng)。一般放在信的開頭。一般講述對(duì)商品質(zhì)量或售后服務(wù)不滿意的地方。常用的表達(dá)法有：Please let me know what you intend to do in this matter.I am returning... under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...二、具體細(xì)節(jié)①首段：注意客觀禮貌a. 自我介紹。②主體：展開說明投訴原因、具體理由或后果，注意內(nèi)容充實(shí)，符合交際習(xí)慣。b. 提出改進(jìn)建議，表明希望如何解決。③尾段：提出解決方案，不用展開，注意公平公正、禮貌原則。b. 有時(shí)可就問題的解決限定時(shí)間。d. 希望盡快得到滿意答復(fù)。I am sorry to trouble you but I am afraid that I have to make a serious plaint.(2) 我很遺憾地告訴你投訴有關(guān)…….的事由。I really hate to plain, but one thing is really disturbing now.（4）I’m writing to bring your attention to the problems I have had with …第二部分：闡述問題發(fā)生的經(jīng)過第三部分：指出問題引起的后果(1) 噪音影響我的睡眠，使得我在上班時(shí)間無法集中精力。For me this environment is very difficult to make studies and I need a quiet room.第四部分：提出批評(píng)及處理的意見或敦促對(duì)方采取措施 (1) 我認(rèn)為是你認(rèn)識(shí)到……的時(shí)候了。We know that you are not generally careless, but we should like your assurance that this will not happen again. (3) 我必須正告貴方，除非對(duì)目前狀況采取措施，否則我將被迫訴諸法律。Frankly, I
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