【正文】 .......................................................................................................................26第 4 章 系統(tǒng)功能設(shè)計(jì) ...............................................................................................................................28 多渠道接入 ..............................................................................................................................................28 微信子系統(tǒng) ..............................................................................................................................................28 用戶綁定和解除綁定 ......................................................................................................................28 信用卡業(yè)務(wù)查詢 ..............................................................................................................................32 信息推送 ..........................................................................................................................................39 交易功能 ..........................................................................................................................................42上海銀行客服平臺(tái) 項(xiàng)目微信服務(wù)平臺(tái)項(xiàng)目建議書(shū) 深圳市云軟信息技術(shù)有限公司 CopyRight169。 第 4 頁(yè) /共 206 頁(yè) 組隊(duì)模型 ........................................................................................................................................147 管理人員設(shè)置 ................................................................................................................................149 項(xiàng)目組成員 ....................................................................................................................................150 項(xiàng)目分工界面 ................................................................................................................................152 項(xiàng)目過(guò)程模型 ........................................................................................................................................152 過(guò)程模型 ........................................................................................................................................153 敏捷開(kāi)發(fā)理念 ................................................................................................................................155 版本迭代模式 ................................................................................................................................157 項(xiàng)目進(jìn)度管理 ........................................................................................................................................158 項(xiàng)目進(jìn)度規(guī)劃 ................................................................................................................................158 項(xiàng)目進(jìn)度控制 ................................................................................................................................159 項(xiàng)目質(zhì)量管理 ........................................................................................................................................160 質(zhì)量管理體系 ................................................................................................................................160 質(zhì)量管理措施 ................................................................................................................................161 質(zhì)量控制流程 ................................................................................................................................162 項(xiàng)目變更管理 ................................................................................................................................162 項(xiàng)目溝通協(xié)調(diào) ........................................................................................................................................163 溝通措施 ........................................................................................................................................164 沖突因素 ........................................................................................................................................164 解決沖突 ........................................................................................................................................165 項(xiàng)目風(fēng)險(xiǎn)管理 ........................................................................................................................................166 風(fēng)險(xiǎn)評(píng)估 ........................................................................................................................................167 風(fēng)險(xiǎn)應(yīng)對(duì) ........................................................................................................................................168 風(fēng)險(xiǎn)跟蹤 ........................................................................................................................................169 風(fēng)險(xiǎn)管理組織 ................................................................................................................................170 小結(jié) ................................................................................................................................................170 項(xiàng)目現(xiàn)場(chǎng)管理 ........................................................................................................................................171第 7 章 測(cè)試驗(yàn)收方案 .............................................................................................................................173 驗(yàn)收標(biāo)準(zhǔn) ................................................................................................................................................173 功能項(xiàng)測(cè)試 ....................................................................................................................................173 業(yè)務(wù)流程測(cè)試 ................................................................................................................................173 容錯(cuò)測(cè)試 ........................................................................................................................................173 安全性測(cè)試 ...............................................................................