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for good staff empathy, munications as well as market pay, breaks, churn, recruitment time and costs, skills and training.? To measure callcenter operations KPI and seek improvements in these areas against world benchmarks.? To be responsible for property needs to cope with expansion needs.? All? Cost per seat? Internal customer satisfaction? External customer satisfaction? Staff attrition ? Operational KPI achievements操作層面管理類? 參與制定本部門的組織機(jī)構(gòu)、職位編制和