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s characterized by star cultures Routine Interpretation / Judgment Complexity of Work Level of Interdependence Collaboration Individual Actors Knowledge workers *A one size fits all approach to developing a knowledge management system will not work 169。 Collaboration ? Knowledge Maps ? Directories ? Attachments ? Internal/External Info ? Knowledge Bases Change Enablement Program Management Development Operation/ Administration ? Synthesized Knowledge ? Discussions ? Community/Home Pages Best Practices Customer Management Research amp。 Organizational Learning Applications Topics ? KM Approach ? Implementation Framework ? Success Factors ? Questions Success Factors Executive sponsorship will be essential to establishing this knowledge sharing environment. The cultural changes necessary to shift to a sharing environment must be actively supported and fostered throughout the anization by executive team. Navigation Enablement Business Owner ship Executive Leadership User’s understandi