【正文】
視察。確保系統(tǒng)輸入標(biāo)準(zhǔn)是正確的,而且總是滿足HMQ和品牌標(biāo)準(zhǔn)。 Review and confirm all events details with clients and operation team in advance. Issue accurate BEO/Group Resume/Floor Plan/Change Log/VIP Alerts etc. on time. Conduct weekly BEO meeting, handover events to operation departments. 會(huì)前與客戶及營(yíng)運(yùn)部門密切溝通、確認(rèn)各項(xiàng)活動(dòng)細(xì)節(jié)。主持每周定期召開的營(yíng)運(yùn)協(xié)調(diào)會(huì),確保將團(tuán)隊(duì)信息準(zhǔn)確地交付營(yíng)運(yùn)部門執(zhí)行并復(fù)核。協(xié)助宴會(huì)銷售總監(jiān)做好每個(gè)團(tuán)隊(duì)離店前的會(huì)后面談,提高客戶回頭率。 satisfaction. Handles after sales correspondence (respond of guest feedback and thank you letter from the department). 負(fù)責(zé)宴會(huì)客戶滿意度調(diào)查項(xiàng)目,完成上傳率、回復(fù)率和滿意度指標(biāo)。配合財(cái)務(wù)部在如約收款。 Attend and prepare daily, weekly, monthly, provisional briefings/meeting, exchange event information, market intelligence, product petitiveness etc. Cascade instructions to event team member. 參加每日、周、月部門例會(huì)及臨時(shí)會(huì)議并交流相關(guān)已簽約團(tuán)隊(duì)/宴會(huì)活動(dòng)要點(diǎn)、潛在客戶情報(bào)、市場(chǎng)、產(chǎn)品競(jìng)爭(zhēng)力等信息。 Supervise daily operation of event team by offering advice and guidance. Ensure accuracy of reports. Desi