西格瑪管理(ppt72)全英文版-展示頁(yè)
2025-02-25 23:29本頁(yè)面
【正文】 espect for people ? Unpromising integrity KEY GOALS– what we must acplish ? Best in class — People — Markting — Technology — Products:software\hardware and systems — Manufaction — Service ? Increased global market share ? Superior finacical results KEY INITATIVES– how we will do it ? Six sigma quality ? total cycle time reduction ? product manufaction and environmental leadership ? Prfit improvement ? Empowerment for all in a participative Cooperative and creatice workplace Our fundamental objective (Everyones overriding responsibility) Total customer satifaction Our fundamental objective Total customer satisfaction ? Key beilfes How we will always act ? Key goals What we must acplish ? Key initiatives How we will do it Everyones overriding responsibility KEY INITATIVES how we will do it ? Six sigma quality ? total cycle time reduction ? product manufaction and environmental leadership ? Prfit improvement ? Empowerment for all in a participative Cooperative and creatice workplace Consistent focus ? Card created adopted 1986 ? Five minor changes in1992 ? No significant changes during five different chairman – Bob Galvin – Gee Fisher – Bill Wiese – Gary Tooker – Chris Galvin Creating and managing the Six Sigma quality culture Sis sigma quality One of the two key drivers of increased Total customer satisfation and reduced cost Product/Service is delivered when promised ? Every occurrence of a defect within the process requires time to inspect,fix,and reinspect ? Average cycle time is directly proportional to the total number of defects in the process. Product/service is delivered with no defects ? No test/inspection is 100% effective in finding defects. ? Delovered defects escape test/inspection within the process. ? Delivered defects are directly proportional to the total number of defects in the entire process Six sigma quality impoves customer satisfaction Reducing the total defects in the enire process reduces: – Delivery delinquencies。 – Early life failure rate。therefore… Decreases “Manufacturing” cost Cost/Quality Six sigma has shown that The highest quality producer is The lowest Cost producer ? TDU is the best measure of the over all quality of the process – TDU is the independent variable – Process yields are dependent upon TDU The mon metric: Total defects per unit(TDU) Defining a unit A “unit” may be as diverse as a : ? Piece of equipment ? Line of software ? Order ? Technical manual ? Medical claim ? Wire transfer ? Hour of labor ? Customer contact Anything that is measurable understandable by the person who is trying to reduce defects Sigma,a figure of merit ? TDUcould be expected to be proportional to the plexity of the unit ? Complexity is directly proporttional to the number of opportunities to creat a defect ? To normalize processes of different plexity, we use: Total defects Opportunities … From which we can calcu
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