【正文】 ........................................................ 9 記錄控制 ................................................................................................................. 9 第 5 章 管理職責(zé) ......................................................................................................................... 11 管理承諾 ......................................................................................................................... 11 以顧客為關(guān)注焦點(diǎn) ......................................................................................................... 11 質(zhì)量方針 ......................................................................................................................... 11 策劃 ................................................................................................................................. 11 質(zhì)量目標(biāo) ............................................................................................................... 11 質(zhì)量管理體系的策劃 ........................................................................................... 12 職責(zé)、權(quán)限溝通 ............................................................................................................. 12 部門及崗位職責(zé) ................................................................................................... 12 管理者代表 ........................................................................................................... 15 內(nèi)部 溝通 ............................................................................................................... 15 管理評(píng)審 ......................................................................................................................... 15 第 6 章 資源管理 ......................................................................................................................... 17 資源提供 ......................................................................................................................... 17 人力資源 ......................................................................................................................... 17 總則 ....................................................................................................................... 17 培訓(xùn) 、意識(shí)和能力 ............................................................................................... 17 基礎(chǔ)設(shè)施 ......................................................................................................................... 18 第 7 章 產(chǎn)品實(shí)現(xiàn) ......................................................................................................................... 20 產(chǎn)品實(shí)現(xiàn)的策劃 ............................................................................................................. 20 與顧客有關(guān)的過(guò)程 ......................................................................................................... 20 職責(zé) ....................................................................................................................... 20 程序概述 ............................................................................................................... 21 顧客溝通 ............................................................................................................... 21 設(shè)計(jì)和開發(fā) 21 大連大起機(jī)電設(shè)備有限公司質(zhì)量手冊(cè) 2 采購(gòu) ..................................................................................................................................21 生產(chǎn)和服務(wù)提供 23 生產(chǎn)和服務(wù)提供的控制 ....................................................................................... 23 生產(chǎn)和服務(wù)提供過(guò)程的確認(rèn) ............................................................................... 23 產(chǎn)品標(biāo)識(shí)及可追溯性 ........................................................................................... 23 顧客財(cái)產(chǎn) ............................................................................................................... 24 產(chǎn)品防護(hù) ............................................................................................................... 25 監(jiān)視和測(cè)量裝置的控制 ................................................................................................. 25 第 8 章 測(cè)量、分析和改進(jìn) ......................................................................................................... 27 總則 ................................................................................................................................. 27 監(jiān)視和測(cè)量 ..................................................................................................................... 27 顧客滿意度 ........................................................................................................... 27 內(nèi)部審核 ............................................................................................................... 27 過(guò)程的監(jiān)視和測(cè)量 ............................................................................................... 28 產(chǎn)品的監(jiān)視和測(cè)量 ............................................................................................... 29 不合格品控制 ................................................................................................................. 29 數(shù)據(jù)分析 ......................................................................................................................... 30 改進(jìn) ................................................................................................................................. 31 持續(xù)改進(jìn) ............................................................................................................... 31 糾正措施 ............................................................................................................... 31 預(yù)防措施 ............................................................................................................... 32 條款對(duì)照 ........................................................................................................................................... 33 質(zhì)量管理體系過(guò)程職責(zé)分配表 ...................