【正文】 樣清潔面臺和面盆32. How to Clean / Polish the Bathroom Fittings 怎樣清潔和拋光浴室電鍍配件33. How to Clean the Toilet Bowl 怎樣清潔馬桶34. How to Vacuum the Carpet 怎樣給地毯吸塵35. How to Clean the Telephone Set 怎樣清潔電話機(jī)36. How to Handle Wake up Call 怎樣處理叫醒服務(wù)37. Guest Shoe Shine Service 擦鞋服務(wù)38. Safe Deposit Box needs to be opened in Checked out guest room 當(dāng)客人離店后要檢查保險箱必須打開 39. How to Handle the Left Guest Room vine card 怎樣處理無用的客房鑰匙卡40. Extra Bed and Baby Cot Procedure 加床和嬰兒床處理程序41. Guest Laundry Pick up During Room Check 查房同時收取客衣42. Guest Laundry Pick up Requirement via Receiving Call 客人電話要求收取洗衣43. Fold Towel 毛巾的折疊44. How to Remove Room Service Basket 怎樣撤出送餐的餐具45. How to Clean Guest Floor Corridor 怎樣清潔走廊 46. How to Assist Guest with Luggage/Parcel 怎樣協(xié)助運(yùn)送客人行李47. Minibar consumption check 小酒吧消耗檢查48. Minibar daily replenishment 每日補(bǔ)充小酒吧49. How to Handle “Open Door” Request 怎樣處理開房門的請求50. Breakage, Loss and Damage Procedure 遺失損壞處理程序51. How to Check Guest Floor Corridor 如何檢查走廊52. How to Inspect Bathroom 如何檢查衛(wèi)生間53. Care and Handling of Guest’s Belongings 小心照看客人財產(chǎn)54. Returning Keys and Worksheet 交還鑰匙和工作表55. Check into Housekeeping Office 在客房部辦公室報到56. Vacuum carpet after washed 洗過地毯后的吸塵57. How to Escort Guest to Elevator 怎樣護(hù)送客人至電梯58. Cleaning chemical using in Housekeeping 客房部常用的清潔劑59. How to polish wooden surface 如何給木制表面拋光60. How to use and clean a vacuum cleaner 如何使用和清理吸塵器61. Guest Laundry Emergency 緊急洗衣 62. Super clean program超級清潔程序63. One Entry Room System一次進(jìn)入房間64. Zero Room Defects 零缺陷的房間65. Turn down Service 開床服務(wù)PUBLIC AREA 公共區(qū)域66． Push brush sweeping 掃地67． Dust mopping 推塵68 Wet mopping 濕拖69 Wall washing by hand 手工洗墻壁70 How to Clean the A/C Grill 怎樣清潔空調(diào)口71 How to shampoo carpet extraction 抽洗地毯72 How to Clean Upholstery Fabric 怎樣清潔沙發(fā)及軟包墻面73 How to Clean Wallpaper 怎樣清潔墻紙74 Cleaning of Office 清潔辦公室75 Cloak Room Procedure 衣帽間的程序76 Staircase cleaning 清潔樓梯77 How to clean windows 怎樣清潔窗戶78 Stone floor scrubbing 擦洗石制地面79 Locker room cleaning 更衣室的清潔80 How to polish wooden surface 如何給木制表面拋光81 How to use and clean a vacuum cleaner 如何使用和清理吸塵器82 Dry foam shampoo on carpet 干洗地毯83 Cleaning of outlets 各餐飲場所的清潔84 Inspection of back of house 后區(qū)的檢查85 Cleaning of lobby 大堂的清潔86 PA. Store room PA的倉庫87 Cleaning supplies and equipment return 返還清潔用品及設(shè)備88 How to clean urinal bowel 怎樣清潔小便池89 How to polish brass 怎樣給銅器拋光90 How to clean skid proof and dustproof pad 如何清潔防滑墊及防塵墊91 How to crystallization for marble floor 怎樣給大理石地面做晶面處理92 How to maintain and clean leather surface 如何保養(yǎng)和清潔皮革表面93 How to clean telephone 怎樣清潔電話94 Cleaning of pantry/store room 清潔工作間和儲藏室95 Washroom Care 公共衛(wèi)生間的清潔96 Check into public area service associates PA員工報道的檢查97 Prepare daily work allocation 準(zhǔn)備日常工作分配98 Lobby inspection 大堂的檢查99 Inspection of lifts 檢查電梯100 Inspection of restroom 檢查洗手間101 Inspection of outlets 檢查各餐飲場所102 Inspection of back stairs 檢查后樓梯103 Inspection of pantry/store room 檢查工作間及儲藏室UNIFORM DEPARTMENT 制服室 104 Guest Laundry Check檢查客衣106. How to handle discrepancy如何處理差異107. Damage Laundry Confirmation確認(rèn)破損108. Guest Laundry Deposit Service客衣存放服務(wù)109. How to handle guest laundry express and pressing service.如何處理加快服務(wù)及熨燙服務(wù)110. Guest laundry delivering返還客衣111. Room Guest Laundry Service112. Guest plaining handling處理客人投訴 Housekeeping – Policies amp。STANDARD OPERATING PROCEDURES 標(biāo)準(zhǔn)工作程序HOUSEKEEPING DEPARTMENT客房部GENERAL 總述Task No: Description 1. Grooming and Appearance儀表儀容2. Check Uniform and How to Grooming Standards 制服檢查及儀表儀容標(biāo)準(zhǔn)3. Body language and attitude 肢體語言及態(tài)度4. How to Conduct Briefing 怎樣主持例會5. Communicate with Housekeeping Department與客房部溝通6. How to Greet the Guest怎樣問候客人7. Dect phone Control 小靈通電話管理8. Occupational Health and Safety職業(yè)健康衛(wèi)生及安全HOUSEKEEPING OFFICEamp。GUEST FLOOR 客房辦公室及客房服務(wù)9 Lost and Found Procedure 失物招領(lǐng)程序10. Monthly Linen Inventory 月度布草盤點11. Master Key Sign Out Procedure 萬能鑰匙簽領(lǐng)程序12. Sign in Procedure 簽到程序13. Sign out Procedure 簽退程序14. Guest Room Amenities amp。 Procedures Manual客房部 制度和流程指南Subject:GROOMING AND APPEARANCE主題：儀表儀容Ref: 參考號：RMS HSKPSOP001Prepare by: Housekeeper 起草：行政管家Date: 日期