【正文】
Explain to him and offer beer to him.4. There is a special passenger ordered VGML in advance, please identity her then introduce and offer VGML to her.Group 3: (何盛蘭組)1. A passenger reclines his seat back as soon as he gets on board. But he does not know how to return it to the upright position before takeoff. How do you help him? 2. A passenger wants to read New York Times which isn’t available on board.3. A man plains he hasn’t been served any drinks. The fact is that he was sleeping while you served. Please explain to him and offer drinks to him.4. An old lady wants some congee because she has no appetite today, but there is no congee on board, please explain to him and offer other thing as the alternative.Group 4: (胡碟組)1. A passenger is using his mobile phone prior to takeoff. How do you stop him? 2. A passenger wants to read a copy of China Daily. 3. A passenger wants more Roast beef rice, but actually there is no more roast beef left in the galley.4. A passenger tells the CAS that she is allergic to eggs when you are serving lunch, what should CAs do?Group 5: (吳夢(mèng)娜組)1. A passenger with a baby doesn’t know how to fasten her seat belt. What would you say to help her?2. A passenger wants to read a copy of Financial Times. 3. A young lady asks dessert after main course, and you introduce dessert to her.4. A passenger wants a MOML, but he didn’t order it in advance, please give him something else as the alternative.Group 6: (張露瑩組)1. A passenger puts her baggage near the emergency exit before takeoff. Stop her and explain to this passenger.2. A passenger wants to read Phoenix Weekly which isn’t available on board.3. A lady has asked many times for a cup of tea, but she hasn’t got it. Explain to this irrita