【正文】 己的服務(wù)做到極致。,39。所以從入職培訓(xùn)就會(huì)為員工灌輸：39。酒店為了達(dá)到一定的財(cái)務(wù)目標(biāo)，不但要客人的物質(zhì)需求得到滿足更要滿足客人的精神需求?？腿擞肋h(yuǎn)是對(duì)的39。我為自己的工作感到無(wú)比的驕傲，我真摯的熱愛(ài)它，在以后的工作中，我會(huì)做好個(gè)人工作計(jì)劃，會(huì)努力在這里創(chuàng)造出屬于自己的輝煌！張麗2014年2月20日第四篇：酒店前臺(tái)工作總結(jié)酒店前臺(tái)工作總結(jié)范文酒店前臺(tái)工作總結(jié)范文（一）不知不覺(jué)在這個(gè)酒店已經(jīng)做了有半年時(shí)間，從剛開始對(duì)前臺(tái)一去所知到現(xiàn)在獨(dú)擋一面，我相信這里面除了我自己的付出與努力，更離開酒店給我所帶來(lái)的培訓(xùn)，以及老員工和領(lǐng)導(dǎo)對(duì)我支持。在工作中，每天看見(jiàn)形形色色的客人進(jìn)進(jìn)出出，為他們提供不同的服務(wù)，解決各種各樣的問(wèn)題。多用禮貌用語(yǔ)，對(duì)待賓客要做到來(lái)時(shí)有迎聲，走時(shí)有送聲，麻煩客人時(shí)要有致歉聲，只要我們保持微笑，就會(huì)收到意想不到的效果。我認(rèn)為在與客人溝通過(guò)程中，要講究禮節(jié)禮貌，與客人交談時(shí)，低頭和老直盯著客人都是不禮貌的。工作量大的時(shí)候又可以更多的吸收經(jīng)驗(yàn)，迅速成長(zhǎng)。我覺(jué)得應(yīng)該有個(gè)專職收銀員，這樣可以在工作量大的情況下分配一人收銀，一人接待，這樣可以緩解收銀的壓力，讓收銀可以做到頭腦清晰，不出錯(cuò)，從而也加速的為客人辦理退房，不會(huì)讓客人等很久。身為外地人的我，在這方面感觸非常深，可以向他們多講解當(dāng)?shù)氐娘L(fēng)土人情，主動(dòng)為他們介紹車站，商場(chǎng)，景點(diǎn)的位置，使客人有種家人的親切感。我個(gè)人的建議是： ①在服務(wù)方面，應(yīng)該提供個(gè)性化服務(wù)。我認(rèn)為這會(huì)對(duì)酒店造成客流量的減少，利潤(rùn)減低的現(xiàn)象。但是在這時(shí)服務(wù)員應(yīng)該積極推銷會(huì)員卡，讓客人辦理。這是值得繼續(xù)發(fā)揚(yáng)下去的。有時(shí)也有些客人會(huì)無(wú)理取鬧，但是常言道：“顧客就是上帝”、“客人永遠(yuǎn)是對(duì)的”，這些是酒店行業(yè)周知的經(jīng)營(yíng)格言。當(dāng)然，這當(dāng)中也包括了為客人答疑，幫客人處理服務(wù)要求。前臺(tái)的服務(wù)基本涵蓋了酒店所能夠提供的所有服務(wù)項(xiàng)目，因此需要前臺(tái)服務(wù)人員對(duì)酒店各個(gè)部門都有足夠的了解，才能為客人提供滿意周到的服務(wù)。第二篇：酒店前臺(tái)工作總結(jié)酒店前臺(tái)工作總結(jié)某酒店前臺(tái)工作總結(jié)how does downstage job summary keep the public house? the individual thinks, when the hotel is writing the job to sum up downstage, answer around move service, smile these two is much more profitless to say, have a public house below downstage job sums up model essay, offer reference the school graduation es guesthouse of abroad sea xixi works, acplish downstage clerk from clerk of a guest room, until rise for old hall assistant manager, acquired the knowledge that does not have on book more very is mebelow the job summed up first half of the year 2014: serve as the window of the hotel downstage, it is the first impression that the hotel gives a all we should maintain our best image, area area is smile, bouncy, with us the most beautiful one side greets a visitor, let every guest walk into a hotel to be able to experience our sincerity and , pay close attention to guest be fond the guest walks into a hotel, we want to say hello to actively, when appellation guest, if be frequent visitor is about accurate without the full name that speaks a guest by accident and post, this are very important, guest met what experience his for this respect and be taken gather the information such as be fond of of the guest’s habits and customs, individual even, do his best contented guest, invite guest live every time inn, can experience accident ，provide personalized the guest deals with formalities, we can care a guest more, ask a guest more, if be nonlocal guest, can explain local local customs more to them, introduce the seat of station, bazaar, tourist attraction actively for them, enquire whether the guest is fatigue, apace does ace add, when the guest returns a house, guest room make the rounds of the wards needs to await a few minutes, do not let a guest standing at this moment, ask a guest to sit down to wait a bit, active inquiry guest lives how or it is right the hotel has what opinion, do not let a guest feel desolate further can make guest much portion sweet, a variety of disfort that also can eliminate guest to be encountered in the place in the also is the most important, the smile municating a process with the guest, want to pay attention to ceremony courtesy，when chatting with the guest, lower one’s head and often staring at a guest continuously is clodhopping, should maintain with the guest timeinterval ground exchanges a to listen attentively to the guest’s opinion more, do not break guest talk, the otherwise in listening attentively to breaks beck, in order to show the respect to the a guest to want to smile, special when offerring criticism to us when the guest, we must maintain smile, guest anger is again great, our smile also can give guest “ put out a fire ” , a lot of problems also are met be readily and courteous diction, treat guest to want to do arrival to greet sound from time to tome, go to send sound from time to tome, there should be excuse reputation when troublesome with the guest the dialog shows an issue, do not argue with the guest, be guest fault，also want to certain patience explains to us to maintain a smile only, with respect to the result that can get expect