前廳部月工作總結(jié)-文庫(kù)吧資料
2024-10-03 21:03本頁(yè)面
【正文】 項(xiàng)考核標(biāo)準(zhǔn)。和辦理入住。本月前臺(tái)大廳安裝電腦一臺(tái)，可以讓網(wǎng)絡(luò)客人方便點(diǎn)評(píng)。第一篇：前廳部月工作總結(jié)前廳10月份工作總結(jié)本星期是本月的最后一天，對(duì)于上月相比本月酒店入住率有所增加，前廳部對(duì)上月的工作作出總結(jié)：本月對(duì)前臺(tái)員工的儀容儀表進(jìn)行了跟進(jìn)，已全部換成冬裝。本月對(duì)前臺(tái)大廳的衛(wèi)生，工作的桌面進(jìn)行了整理。安排了新員工使用系統(tǒng)，可以獨(dú)自上崗工作。本月正在新招前臺(tái)接待1名。本月新進(jìn)100個(gè)娃娃，用于網(wǎng)絡(luò)點(diǎn)評(píng)，給點(diǎn)評(píng)的客人一次送一個(gè)，目前美團(tuán)居多，點(diǎn)評(píng)量在逐漸增加。地下停車庫(kù)已經(jīng)可以使用。本月前臺(tái)一切正常，員工的對(duì)客服務(wù)態(tài)度需要在加強(qiáng)，網(wǎng)絡(luò)客人的點(diǎn)評(píng)需要在跟進(jìn)，配合各個(gè)部門更好的完成工作。衛(wèi)生：前廳，在衛(wèi)生方面應(yīng)該是一項(xiàng)常抓不懈的工作，在中班重逢時(shí)對(duì)前廳外圍墻面，魚(yú)池，轉(zhuǎn)門的清理并進(jìn)行保養(yǎng)，對(duì)外圍玻璃上的膠布與工程部配合進(jìn)行處理，對(duì)后廳的外圍衛(wèi)生同樣去堅(jiān)持去做好，按照周計(jì)劃衛(wèi)生進(jìn)行打掃，要求領(lǐng)班每天安排需做衛(wèi)生，對(duì)一號(hào)電梯的護(hù)理和每日的日常衛(wèi)生在客人下樓不忙的情況下要及時(shí)的去查看與清理，夜班對(duì)琉璃燈玻璃球的清理。對(duì)男賓的公區(qū)衛(wèi)生東步梯進(jìn)行刷洗并保持很好。對(duì)合作部門的衛(wèi)生要求，大池每日二次的里外清理，上午十點(diǎn)，晚上一點(diǎn)以后刷洗。以達(dá)到更好的洗浴環(huán)境。體現(xiàn)前廳的基本素養(yǎng)，曾強(qiáng)集體榮譽(yù)感。一名員工出現(xiàn)偷吃雞蛋當(dāng)場(chǎng)罰款處理，無(wú)其他紀(jì)律情況出現(xiàn)，對(duì)合作部門的紀(jì)律約束，在上班期間不允許在營(yíng)業(yè)區(qū)亂站亂靠現(xiàn)象，不允許在里面抽煙，出現(xiàn)違反紀(jì)律最底50元罰款。在淡季的到來(lái)，員工對(duì)客流的下降有些不適應(yīng)，不知道如何做起，在服務(wù)中及時(shí)的糾正員工的此種心態(tài)的表現(xiàn)。對(duì)上月強(qiáng)調(diào)的客人手機(jī)隨意放的現(xiàn)象基本杜絕，前廳部為了公司的服務(wù)更上一層樓每天領(lǐng)班要尊尋到客人意見(jiàn)或建議，已達(dá)到更好的服務(wù)水平。下月計(jì)劃：1：在人員心態(tài)上進(jìn)行穩(wěn)定，并對(duì)穩(wěn)定的員工進(jìn)行技巧培訓(xùn)。3：對(duì)設(shè)施設(shè)備進(jìn)行檢查，消除安全隱患，對(duì)員工進(jìn)行安全知識(shí)培訓(xùn)。5：加強(qiáng)衛(wèi)生的保持同時(shí)避免長(zhǎng)時(shí)間的死角衛(wèi)生，堅(jiān)持做好日常衛(wèi)生與周計(jì)劃衛(wèi)生。第三篇：酒店前廳部月工作總結(jié)酒店前廳部月工作總結(jié)In X month job passenger flow is not large, wait for an element as a result of seasonal arrival, entered pletely offseason, face offseason arrival, we still have a lot of a lot places that do not reach the designated position in X month job, also have prominent place likewise, improve wrong : Antechamber, in wholesome respect should be one often grabs indefatigable job, right when middle shift meet again antechamber periphery metope, piscine pool, of revolving door clear and undertake maintaining, the adhesive plaster that goes up to periphery glass and engineering department cooperate to undertake handling, the periphery sanitation of the hall after be opposite insists to had been done likewise, delimit according to Zhou Ji sanitation undertakes cleaning, requirement foreman is arranged everyday need to do sanitation, to an elevator nurse and should be examined in time below the circumstance that daily daily sanitation noes hurry in the building below the guest with clear, evening shift is right of ball of glass of coloured glaze lamp guest will one more ground stainless steel is in undertake clearing with water having candle, the effect is exceedingly good,
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