【正文】 owledge Do the Work Develop Staff Market the Firm Do the Work 11 Level 3s also work with, train, and retain other staff Responsibilities Examples as to how a Level 3 Consultant can contribute Do the Work Develop Staff Market the Firm ? Tackle personal assignments with enthusiasm, pride and mitment ? Proactively seek project assignments and tasks which are personally challenging and engaging ? With guidance from coach and/or other senior practitioners, proactively create PwC career plan ? Identify and position yourself to attract opportunities consistent with career plan and desired personal growth ? Organize and lead internal team building events ? Assist project managers to develop highly motivated junior staff and client personnel ? Serve as a coach for new undergraduate hires ? Work with practice leadership to address practice issues Motivate and Retain ? Develop an informal work of fellow practitioners to leverage project insights and experience ? Maintain strong awareness of practice groups’ current projects and pending projects ? Allocate adequate time in PwC office to develop strong relationships with fellow practitioners ? Direct recent hires and others to appropriate people and resources Network 12 Level 3s support and engage in a variety of marketing efforts for PwC Responsibilities Examples as to how a Level 3 Consultant can contribute ? Draft citations to municate key project insights throughout practice group ? Develop and share innovative analytic techniques ? Develop and author the proposal, receiving limited input where necessary ? Understand PwC product and service offerings methodologies and key citations ? Understand PwC, MCS, and SC strategies/goals ? Display strong petency in 12 tools, including knowledge of detailed steps, strengths/gaps, and citations Develop Thought Leadership Manage PwC Products Tools ? Convincingly describe personal roles and contributions to recent engagements ? Credibly discuss recent wins for the Firm and results of highprofile engagements ? Demonstrate awareness of the Firm39。s major practice groups, petencies, and specialty practices Promote Capabilities ? Maintain positive relationships with client staff with key information or resources ? Proactively understand and consistently meet or exceed all client expectations ? Establish firm’s reputation with client personnel ? Develop relationships with client managers that yield petitive insights, market intelligence Build Client Relationships ? Author major portions of successful written proposals (., problem structuring, credentials) ? Identify and preliminarily scope promising followon project sales opportunities ? Develop petitive insights (., with respect to petitors and key buying influences) for potential followon work ? Assume “front to back” ownership of proposal materials Generate Projects Do the Work Develop Staff Market the Firm 13 Level 3s serve critical roles in team development, resource management, problem solving, and results munication Responsibilities Develop Staff Market the Firm Do the Work: Level 3 Roles Do the Work ? Implement team building activities ? Seek and respect input from team members ? Proactively support teammates ? Manage assigned client staff and/or PwC consultants ? Identify potential team members with relevant skills interest ? Identify information needed for factbased analysis, and develop work plans ? Ensure each hour of time and outofpocket expense charged to a project is an effective, efficient investment ? Proactively monitor progress, and provide timely, accurate forecasts of prospective difficulties ? Identify team management opportunities ? Begin to manage client teams Manage Resources Develop Team ? Seek out relevant knowledge to apply ? Synthesize findings logically, defend a point of view, and define remendations ? Develop interview guides, conduct interviews, lead focus groups, and facilitate working sessions ? Demonstrate strong knowledge of analytic techniques, frameworks, and methods Solve Core Problems ? Clearly synthesize results of data collection/analysis ? Author sections of written deliverables ? Deliver portions of presentations with clarity and confidence to client management ? Serve as a key facilitator at client workshops and presentations Communicate Results Examples as to how a Level 3 Consultant can contribute 14 Beyond problemsolving capabilities, each new consultant is expected to possess certain additional critical skills/traits Defining Question Independence Tolerance for Ambiguity Sense of Ownership Creativity Persistence Can the consultant operate with minimum direction? Can the consultant survive, and even thrive, when faced with an illdefined, unfamiliar situation? Is the consultant willing to take ownership of a problem or task and be held accountable for its resolution? Can the consultant develop unique, “out of the box” approaches and solutions that leverage existing content? Is the consultant unwilling “to take no for an answer” when it es to data collection and analysis? Key Skill/Trait 15 Critical skills/traits (continued) Key Skill/Trait Defining Question Solution Orientation EndProduct Orientation Collaboration Organization Multilevel Thinking Is the consultant continually focused on identifying solutions or alternatives rather than emphasizing problems? Is the consultant an “angel’s advocate”? Is the consultant continually “working backwards” from a hypothesis? Does the consultant bring out the best in those around her or him? Is the consultant able to group together a variety of da