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allows the team to implement their aolutions ? Regular management reviews ? All team members’ position with the pany are assured if their function is eliminated ? No additional capital ? No additional people 169。 Motorola University MASET, LLC. Choose the champion steering mittee ? Guide and monitor the activity ? Remove roadblocks ? Keep senior management informed of status of CTR ? Communicate to all employees the effectiveness and status of the CTR ? Encourage the team ? Insure frequent meetings are held ? Mntor the action item owners 169。 Motorola University MASET, LLC. ? Reduce cycle time ? Eliminate waster – Waste is everything other than the absolute minimum resources of material,machines and workforces required to add calue to the product – All nonvalue added activity is considered waste ? Increase effectiveness of current activities. ? Simplify the process ? Reduce cost ? Find he causes of errors and eliminate ? Redefine the process currently being used. Why crossfunctional process mapping 169。 Motorola University MASET, LLC. Major process cganges takes about 12 month 3952 weeks 4 weeks Parttime 35 days 35 weeks Parttime 35 days 35 weeks Parttime 710 months 169。 Motorola University MASET, LLC. A Take customer to business manager yes no 15M – 1H Accept? B Offer accepted Go to bussiness manageer Goback to sales Check out new car Drive off lot 5M – 30M Meet customer Fill out forms Fill out forms Go back to sales Total cycle time = 3H40M 54H 30M As is map purchasing a car(cont. ) customer salesperson Sales manager Business manager Cycle time 169。 Motorola University MASET, LLC. Assumptions:basic research accessories decided. Approximate $ to available at dealer. Drive and arrive at dealer customer salesperson Sales manager Business manager Cycle time Research on new car Browse Cars Dicuss car options Dicuss price 2H 48H 1H – 3H Sales person approaches customer Pull information on car As is map purchasing a car 169。 Motorola University MASET, LLC. Process flow chart Walk in Door Wait in Line Fill Out Form Give Form to Counter Receive Form Give Form to Garage Wait until Ready Drive Car into Garage Start Drive Car On Lift Raise Lift Have Containers ? Select Container Drain Oil Lower Lift Call Warehouse Deliver Containers Yes No Have Correct Oil ? Put in Oil Give Form to Counter Drive Car to Parking Lot Call Warehouse Deliver Oil Yes Collect Money Correct Change ? Yes Pick up Car Drive Away Exit