【正文】 Cust. Seg. Selection Consulting Sales Support Customer Products Market Needs Analysis Plan Development Sales Promotion Plan Campaign Planning GIS Branch Opening Credit Control Scoring Credit Ref. Limit Setting Monitoring Credit Management Debtor list Legal Notice Recovery Tracking Debt Collection Account Card usage Pattern Identify Merchant Fraud Fraud Detection Customer Mgmt. Attribute Exposure /Limits Relationship Service Customer Management Customer Relationship Customer Profitability KBF, BOK Checking real name Third Party Reporting of Cust. Details Automatic Accounts TR Credit card Payment Clearing Center Cut Interest CAL Fees CAL Check day Dividend CAL ..etc Common Program Information Delivery Retail Customer List of credit card usage Balance Statement Reporting Govt./ Regulatory B/S,P/L Status of EDP Business BOK Reporting TAA KBF Tax / Loans Reporting Associated Institution KFTC CGF Provisions External Org. File Transfer Firm Banking Usage approval Check accidents Visa card Approval Exchanges of joint cards information Bad tran. Corp. Data Exchange AC : Accounts AT : Account Transfer BOK : Bank of Korea CAL : Calculating CGF : Credit Guarantee Federal DM : Direct Marketing DP : Deposits Payment DW : Deposits Withdrawl EX : Exchange FI : Finance IQ: Inquiry KBF : Korea Bank Federal Meas : Measurement NA : New Account PB : Passbook Recon : Reconciliation RL : Relationship RM : Remittance Seg : Segment Sum : Summarization TAA : Tax Administration Agency TR : Transfer TX : Transaction UP : Updating Passbook WD : Withdrawl Service Delivery Customer DW UP AC Transfer ATM/CD Cash Service Credit Card TR Service Account IQ .etc Phone Banking TR Service Account IQ Inter Virtual Bank Home/Firm Open(AC, Cust) DP(TR money other banks) Foreign EX/RM Others IQ Female Processing Teller/Male Loan, Mortgage Card, Borrowing Trade FI Others IQ Male Processing External Processing Clears from other banks GIRO Transaction Processing Borrowing National Treasury BOK Wire EFT/POS SWIFT Information Feeds Authority Ratios Reporting Schedules Regulatory infor. Maintenance Geographic Demographic Branch attribute GIS Limits Dividend price Maturity Products Information Details Relation ship Credit history Customer Maintenance External credit Credit Bureau History Distributor Customer Statement Report Consolidation Message Warehousing Interchange Management Route Send Manage Record Distribution Management Integrator Risk / Return Maintenance External Infor. Management Journal Entry Sum Recon Fixed Asset Summarization Transfer Pricing Activity Meas. Sum. Credit Performance Sum Sales Sum Customer Product Usage Sum. Market Research Sampling Treasury Maintenance Performance Target Maint. Int39。 PB Mgmt. Operator Mgmt. Online Authorization Handling Financial Non financial Transaction Management Workflow Management Log all entries Audit Trailer Journal Processing Pending Rejected Transaction Handling Procedure Timing Product Process Activity Work Measurement Cash in/out Teller Bal. Branch Bal. Safety/Night deposit Intraday Balance Mgmt. Operation Costs assignment Standard Costing Profitability Assignment Productivity Reporting Customer Image Error Complaints Processing Speed Service Quality Management Sales Develop ment Analysis . Cost . Pricing Product Profitability Segment Relation ship Market Sector Customer Seg. Profitability Product Business Unit Customer Seg. Sales Performance Reporting Competitive Demogra phic Product Market Research Analysis Administrative Recruit Training Career Planning Payment Human Resources Mgmt. Asset Insurance Value Deprecia tion Inventory / Fixed Asset Mgmt. EIS Management Control Investment Bank A/C Trust A/C Treasury Management Syndicated Loan Securities Money Market Int39。 surround operational systems. Remendation 4: Change the Bank X EDP and business anizations to encourage shared planning, design, and relationship building. Remendation 5: Invest aggressively on information systems, technical hardware, and training。 revisit service delivery. Information Action Plan Overview 6 ISP Project Executive Summary February 15, 1995 2. The Future: the case for change 7 ISP Project Executive Summary February 15, 1995 A s s et s3 7 , 8 5 4 K o r e a D e v e l o p m e nt3 7 , 8 3 9 K o r e a E xc ha nge3 7 , 1 6 5 H a ni l3 7 , 0 9 8 K o r e a F i r s t3 2 , 7 7 1 C ho H u ng3 1 , 9 0 1 K o o k m i n3 1 , 7 2 1 B a nk o f S e o u l3 1 , 4 4 6 K o r e a C o m m e r c i a l2 4 , 4 6 0 I B K2 2 , 8 4 8 S hi nh a n2 0 , 5 9 0 K o r e a H o u s i ng1 6 , 0 4 0 H a na 39。9 41 0 , 7 2 5 B o r a m9 , 0 5 1 H a na 39。 9 4K o r e a nB a n k sU . S .B a n kA v e r a g eC it ib a n k