【正文】 ement TOOLS FOR SIX SIGMA Design to standard parts/materials Design to standard processes Design for assembly Part standardization Supplier SPC Process standardization Statistical process control ......and more 5 階段問(wèn)題分析解決流程 (DMAIC) 提高目標(biāo) 另一 主題 第一階段 第二階段 第三階段 第四階段 第五階段 管 制 (Control) 改 善 (Improve) 分 析 (Analyze) 衡 量 (Measure) 定 義 (Define) ?選擇專(zhuān)案 ?成立專(zhuān)案小組 ?確認(rèn) CTQs Y ?定義衡量指標(biāo) ($ ?) ?衡量系統(tǒng)驗(yàn)證 ?定義不良 ?基準(zhǔn)線 ?設(shè)定目標(biāo) ?確認(rèn) X ?重點(diǎn)少數(shù) x’s ?效果測(cè)試 (Pilot Soln) Y = f(x) ?確認(rèn)效果 持續(xù)性 So...What is Six Sigma? ? A Measurement System ? A ProblemSolving Approach ? A Disciplined Change Process “ THE SIX SIGMA BREAKTHROUGH STRATEGY” Measure Analyze Improve Control Define Measure Analyze Improve Control DMAIC Project Selection Team Formation Identify CTQs Y Define Specs Validate Measurement System Define Defects Baseline Set Goals Identify x’s Find and Confirm vital few x’s Pilot Soln Y = f(x) Ensure Solution is Sustainable Key Customer Opportunity to grow or threat of loss Is the customer telling us when the issue is? Six Sigma Project Identified DefineScope it MeasureHow are we doing ImproveImplement ControlMake sure it sticks Problem has quick fix? Fix it! AnalyzeRoot Cause Preliminary look at how we think we are doing Set up customer meeting Define/Refine CTQ’s What’s important to them? How are we doing on these CTQ’s How can we improve? Six Sigma Is A Growth Tool YES YES NO NO D M A I C Customer Improvement Continuous Growth DMAIC Define Measure Analyze Improve Control ?Define the project goals and customer (internal and external) deliverables ?Measure the process to determine current performance ?Analyze and determine the root cause(s) of the defects ?Improve the process by eliminating defects ?Control future process performance DMADV Define Measure Analyze Design Verify ?Define the project goals and customer (internal and external) deliverables ?Measure and determine customer needs and specifications ?Analyze the process options to meet the customer needs ?Design (detailed) the process to meet the customer needs ?Verify the design performance and ability to meet customer needs SixSigma 架構(gòu) MOA (Market Opportunity Analysis) 事業(yè)策略展開(kāi) Business Strategy Deployment 推行組織 (Implementing Organization) 跨功能團(tuán)對(duì)合作 Crossfunctional Teaming 確認(rèn)關(guān)鑑業(yè)務(wù)流程 Identifying Critical Business Processes 專(zhuān)案選擇與審查 (Project Selection Charting) 專(zhuān)案管理 (Project Management) DFSS Flow (Design for SixSigma) DMAIC Flow ?意識(shí) (Awareness) ?統(tǒng)計(jì)工具 (Statistical Tools) ?管理工具 (Management Tools) ?推廣 (Promotion) 6Sigma 基礎(chǔ)架構(gòu) 市場(chǎng)機(jī)會(huì)分析 Structure Quality Council ? Members: Labs Functions ? “Pipeline” BB Project Priorities ? Training Certification ? Measurements Rewards ? Communications Champions ? Leadership: Overall Initiative ? Project Funding ? HR: Training Rewards Black Belts ? Lead 6? Project Teams ? “Measure/Analyze” ? “Improve/Control” ? Out with Businesses ? Here at CRD Master Black Belts ? Teach 6? ? Mentor Black Belts ? Monitor BB Projects ? Work “Pipeline” Projects ? A Resource Pool Team Members ? Learn/Use 6? Tools ? Work on BB Projects ? Part of The Job ? Out with Businesses 6? Projects with the GE Businesses ? Champions or Leaders are those senior managers who will ensure that resources are available for training and projects, and who will be involved in project reviews. Champion Role . Mentor and train Blackbelts and others. . Technical leader in GEMS 6 sigma . Mentor Greenbelts when referred by Blackbelts. Responsibility Develop deploy 6 sigma tools processes Own 6 sigma technical development roadmap Mentor Blakbelts/Greenbelts on Methodology Ensure rigor of 6 sigma methodology Assist in selection of Blackbelts Drive project closure Focus BBs,GBs on achieving business results Commitment 100% dedicated Certification Mentor 20 successful projects Master Blackbelt Blackbelt Role Lead teams implementing 6 sigma Methodology Mentor Greenbeltsand refer to MBB as required. Responsibility Lead multiple projects to successful pletion Drive awareness of methodology and tools to team members and broader anization Act as both technical and cultural change agent for quality Participate in 6 sigma roadmap development Mentor Greenbelts and attend GB reviews Update GB project status color codes Commitment 100% dedicated Certification 2 successfully closed BBs projects Greenbelt Role Leads or participate in teams implementing the 6 sigma methodology on projects Responsibility Learn and apply methodology to projects in current job scope Put 6 sigma on Goals Objectives. Proactively involve BBs, MBBs as required to advance project. Work together with other GBs to achieve function’s 6 sigma goal. Present project findings in the appropriate review sessions. Commitment Significant. Varies depending on quality of project definition and scope Certification 2 successfully closed GBs projects 扮 演 角 色 綠帶 /黑帶 (GB/BB) 碩士黑帶 (MBB) ?負(fù)專(zhuān)案全責(zé) 黑帶 (專(zhuān)職 )/ 綠帶 (兼職 ) ?專(zhuān)注於 12專(zhuān)案小組 ?依專(zhuān)案特性挑選出 流程盟主 (Process Champion) ?專(zhuān)職之職位 ?協(xié)助多個(gè)專(zhuān)案小組 ?開(kāi)發(fā)導(dǎo)入專(zhuān)家資源 ?管理之責(zé)任 ?專(zhuān)注於一個(gè)關(guān)鍵流程或次流程 ?被 BU流程改造委員會(huì)依流程 性質(zhì)而選出 ?專(zhuān)案小組領(lǐng)導(dǎo)技巧 ?專(zhuān)案管理技巧 ?問(wèn)題分析與解決技巧 ?跨功能工作經(jīng)驗(yàn) ?分析 /技巧專(zhuān)長(zhǎng) ?流程之指導(dǎo) /監(jiān)督 /教育技能 ?負(fù)責(zé)流程功能 /目標(biāo)達(dá)成 /維持 關(guān)鍵項(xiàng)目之管制 /主導(dǎo)定期流 程審查 ?負(fù)責(zé)跨功能介面問(wèn)題與議題 之解決 ?跨功能認(rèn)識(shí)與了解 ?溝通 /談判技巧 ?原因分析技能 ?專(zhuān)案小組領(lǐng)導(dǎo)技巧 ?負(fù)責(zé)專(zhuān)案進(jìn)度 /小組