惠普產(chǎn)品開發(fā)(ppt19頁)英文版-文庫吧資料
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【正文】 of use and usefulnessOther Elements of the Customer Experience:?Ordering, delivery?Documentation?Installation?Integration with 3rd party products?Customer Support2023/3/1 5 Case Study: Designing a Complex Application SuiteStorage Network Management Challenges? Very large scale, distributed works – thousands of devices, huge amounts of data?Very plex to manage?Need continuous, reliable access to critical business data?Imagine a hard drive crash!? Realtime monitoring? Fast troubleshooting2023/3/1 6 Case Study: Designing a Complex Application SuiteChallenges:?Vague product concept?Customers’ priorities??Developing a shared visionSolutions:?Customer focus groups?Designed sketchy prototypes, customers filled in blanksValue:?Requirements, shared vision?Not just a launch point for management applications!?Network representation?View of business apps, dataPlanning2023/3/1 7 Case Study: Designing a Complex Application SuiteChallenges?What details do users need and expect??Requirements risks: inplete, failure to confirmSolutions:?Refined prototypes with more details?Iterative research to define next level of detailValue:?Details for info task flow (. status, clicking behavior)
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