【正文】 class A, class B, class C, class D。s objectives, priorities and mission. Return to topCC chart: See count chart. Calibration: The parison of a measurement instrument or system of unverified accuracy to a measurement instrument or system of known accuracy to detect any variation from the required performance specification. Capability maturity model: A framework that describes the key elements of an effective software process. It39。 and a reliability block diagram, which is similar to the functional block diagram except that it is modified to emphasize those aspects influencing reliability. Board of Standards Review (BSR): An American National Standards Institute board responsible for the approval and withdrawal of American National Standards. Body of knowledge (BOK): The prescribed aggregation of knowledge in a particular area an individual is expected to have mastered to be considered or certified as a practitioner. Bottom line: The essential or salient point。 connecting lines between the blocks represent interfaces. There are two types of block diagrams: a functional block diagram, which shows a system39。s Automotive Division maintains a liaison to this group. Availability: The ability of a product to be in a state to perform its designated function under stated conditions at a given time. Average chart: A control chart in which the subgroup average, Xbar, is used to evaluate the stability of the process level. Average outgoing quality (AOQ): The expected average quality level of outgoing product for a given value of ining product quality. Average outgoing quality limit (AOQL): The maximum average outgoing quality over all possible levels of ining quality for a given acceptance sampling plan and disposal specification. Average run lengths (ARL): On a control chart, the number of subgroups expected to be inspected before a shift in magnitude takes place. Average sample number (ASN): The average number of sample units inspected per lot in reaching decisions to accept or reject. Average total inspection (ATI): The average number of units inspected per lot, including all units in rejected lots (applicable when the procedure calls for 100% inspection of rejected lots). Return to topBBaldrige Award: See Malcolm Baldrige National Quality Award. Baseline measurement: The beginning point, based on an evaluation of the output over a period of time, used to determine the process parameters prior to any improvement effort。 quality requirements. Arrow diagram: A planning tool to diagram a sequence of events or activities (nodes) and the interconnectivity of such nodes. It is used for scheduling and especially for determining the critical path through nodes. AS9100: An international quality management standard for the aerospace industry published by the Society of Automotive Engineers。s largest technical society for nondestructive testing (NDT) professionals. American Society for Quality (ASQ): A professional, notforprofit association that develops, promotes and applies quality related information and technology for the private sector, government and academia. The Society serves more than 108,000 individuals and 1,100 corporate members in the United States and 108 other countries. American Society for Quality Control (ASQC): Name of the Society from 1946 through the middle of 1997。s petency to perform specific tests, types of tests or calibrations. American Customer Satisfaction Index (ACSI): Released for the first time in October 1994, an economic indicator and cross industry measure of the satisfaction of . household customers with the quality of the goods and services available to them—both those goods and services produced within the United States and those provided as imports from foreign firms that have substantial market shares or dollar sales. The ACSI is cosponsored by the University of Michigan Business School, ASQ and the CFI Group. American National Standards Institute (ANSI): ANSI is a private, nonprofit organization that administers and coordinates the . voluntary standardization and conformity assessment system. It is the United States39。 this involves reference to a continuous scale of some kind. Acceptance sampling plan: A specific plan that indicates the sampling sizes and associated acceptance or nonacceptance criteria to be used. In attributes sampling, for example, there are single, double, multiple, sequential, chain and skiplot sampling plans. In variables sampling, there are single, double and sequential sampling plans. (For detailed descriptions of these plans, see the standard ANSI/ISO/ASQ A35342, Statistics—Vocabulary and Symbols—Statistical Quality Control.) Accreditation: Certification by a duly recognized body of the facilities, capability, objectivity, petence and integrity of an agency, service, or operational group or individual to provide the specific service or operation needed. Accuracy: The characteristic of a measurement that tells how close an observed value is to a true value. Action plan: A specific method or process to achieve the results called for by one or more objectives. May be a simpler version of a project plan. Activity network diagram: An arrow diagram used in planning and managing processes and projects. Advanced Product Quality Planning (APQP): Segment of QS9000 process that uses tools to offer the opportunity to get ahead of problems and solve them before the problems affect the customer. Affinity diagram: A management tool used to organize information (usually gathered during a brainstorming activity). Alignment: The actions taken to ensure a process or activity supports the organization39。A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Quirky Quality Dictionary AAcademic Quality Improvement Project (AQIP): A forum for institutions to review each other39。s action projects. Acceptable quality level (AQL): In a continuing series of lots, a quality level that, for the