演示文稿1中山大學(xué)商務(wù)溝通-文庫吧資料
2024-10-22 13:51本頁面
【正文】 of the most frequent responses include: ? Your internal beauty is more important than outward appearances. ? I still find you beautiful. ? If a young man cannot see your beauty, he is not worthy of you. ? Modern medicine can work miracles and perhaps you can recover beyond expectation. ? Afred Benjamin continues, did you help her to bring it out。 and clarity increases. ? We spend a large portion of our waking hours conversing and listening. When two friends or colleagues have an engaging dialogue, they will often pete to speak and share ideas. Certainly, listening skills play an important role in such stimulating exchanges. When it es to empathic listening, we do not vie to be heard, nor do we take turns speaking. Rather, we are there to motivate and cheer the other person on. ? Empathic listening skills require a different subset of proficiencies than conversing, and it is certainly an acquired skill. Many individuals, at first, find the process somewhat unfortable. Furthermore, people are often surprised at the exertion required to bee a petent listener. Once the skill is attained, there is nothing automatic about it. In order to truly listen, we must set aside sufficient time to do so. Perhaps the root of the challenge lies here. People frequently lose patience when listening to another’s problem. Empathic listening is inpatible with being in a hurry, or with the fast paced world around us. Such careful listening requires that we, at least for the moment, place time on slow motion and suspend our own thoughts and needs. Clearly, there are no shortcuts to empathic listening. ? Effective listening and attending skills can be applied to all of our interpersonal and business relationships. We will bee more effective listeners as we practice at home, in our business dealings, and in other circles. One of the greatest gifts we can give another is that of truly listening. Different approaches to listening ? There are different approaches to providing assistance. One helping model involves a threestep process: 1) attentive listening, 2) asking effective diagnostic questions, and 3) offering a prescription, or solution. Slowly, or sometimes quite abruptly, people move from listening to prescribing. It is not unmon, under some circumstances, for a person to focus on the third of these steps: off
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