【正文】 light number, date and time of arrival. 11. 輕度抱怨： Unfortunately, + 表示 something is wrong 的句子 環(huán)境： A pany has sent you a bill for the wrong goods. Unfortunately you sent us a bill for the wrong goods. Please could you send us a correct bill as soon as possible. Your new photocopier has broken down. You have to write to the pany who sold it to you. Unfortunately our new photocopier has broken down. Please could you send a repairman to fix it for us as soon as possible. Two temporary secretaries do not speak English. You have to write to the agency who sent them to you. Unfortunately two temporary secretaries you remended to us do not speak English. We would be grateful if you could remend two more who could speak English. You keep receiving letters for someone else. You have to write to the post office. Unfortunately I keep receiving letters for someone else. Please could you make the address clear before you deliver letters every day. 12. 提醒某人對(duì)某事的注意： I should like to draw your attention to (the fact that)… I should like to point out that … 如果你提醒的事情對(duì)方已經(jīng)知道（你想表達(dá)你的生氣）： I should like to remind you that… I hope that it is not necessary to remind you that … 環(huán)境： One of your staff keeps parking his car in front of the main door, the space which is reserved for the MD. I should like to remind you that the space in front of the main door is reserved for the MD. 7 Someone is interested in purchasing a large quantity of your simplex cameras. Tell him about 25% discount for large orders. I should like t draw your attention to the fact that we offer about 25% discount for larger orders. One of your staff arrives half an hour late for work every day. (She should start at .) I hope that it is not necessary to remind you that work start at 9: 30 every day. Someone is interested in your products. Tell him that you guarantee that your prices are the largest in the country. I should like to point out that we guarantee that all prices are the lowest in the country. 13. 要求某人采取行動(dòng)： We must insist that … DO… （ DO指動(dòng)詞原型） 注：請(qǐng)注意這一句型和句型 8的區(qū)別。 一般來說，解釋產(chǎn)生問題的原因，然后在信的結(jié)尾處再次表達(dá)歉意。 環(huán)境： You have seen an advertisement in the newspaper for a post as office manger. You want an application form. I would appreciate it if you could send me an application form. The photocopier in your office has broken down. You want to have it repaired, quickly. We would be grateful if you could send a repairman to fix our photocopier as soon as possible. You have moved your office and you want the post office to forward your letters to your new address. Please could you forward my letters to my new address. You want the telephone pany to put another telephone in your office. You need it urgently. We would appreciate it if you could put another telephone in our office immediately. You have written to a pany and you want them to reply quickly. I would be grateful if you could give us a reply quickly. 9. 抱歉： We must apologize for … We apologize for … We are extremely sorry for … 注：以上句型后請(qǐng)使用動(dòng)詞 ing形式。 環(huán)境： increase prices fall of the dollar We have been force to increase our prices. This is owing to the fall of the dollar. Delay the delivery of the goods strike by airline pilots We have been forced to delay the delivery of the goods. This is owing to the strike by airline pilots. Increase all salaries by 10% rise in sales We are able to increase all salaries by 10%. This is the result of a big rise in sales. Cut all salaries by 10% fall in sales 5 We have been forced to cut all salaries by 10%. This is due to the fact that there has been a fall in sales in the past ten months. Cannot deliver your new order we have not received your payment fro the last order We regret that we are unable to deliver your new order immediately. This is owing to the fact that we have not received your payment for the last order. Cancel the meeting a lot of staff have been ill We have been forced to cancel the meeting. This is because some members of our staff have been ill. 8. 請(qǐng)求采取行動(dòng)： Please could you … We would be grateful if you could … We would be appreciate it if you could … as soon as possible. without delay. immediately. 注： please could you … 是最直接的方式。 環(huán)境： (how would you start a letter about each of the following?) an invoice (No. 679) for a photocopier With reference to Invoice No. 679, we regret to tell you that the product arrived in bad condition. a meeting