【正文】 t know where I left them! 5 Why180。t find the door keys! Why couldn39。 1,5 s shift) EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Concept Definition CriticalToQuality Characteristics (CTQ) Customer performance requirements a product or service Defect Any event that does not meet the specifications of a CTQ characteristic Defect Opportunity Any event which can be measured that provides a chance of not meeting a customer requirement Concept of Defects is a Core of Six Sigma EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting ? Are you confident that your customers would rank your products among the industry’s best ? ? Have you given much thought to improving quality in your products and processes in the past? ? In the past year have you done any benchmarking at other panies to find out what they are doing to improve quality? ? In the last year have you undertaken a specific program to improve quality? YES? NO? How do you rate Quality? Source : The GE Way Fieldbook EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting The Hidden Factory Test Process 1 Process 2 Test Analyze Fix Analyze Fix Product Value Added NonValue Added EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Output, outturn, product, production, turnout 1 : something yielded : product。ve always done, you39。s quality will be the result of today39。EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting You have the quality you deserve ... EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting What is Six Sigma? ?The “hottest” quality program ?It is a framework for operational development ?Management ?People ?Toolbox ?“A breakthrough strategy for profitability” WORLD EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting “Six Sigma is a goal for process improvement that forces us to put our vision of quality in numerical terms” EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting “Good quality does not necessarily mean high quality. It means a predictable degree of uniformity and dependability at low cost with a quality suited to the market.” Dr. W. Edwards Deming EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Building Blocks Six Sigma Customer Focus Business Process Reengineering ISO 9001/14001 SPC, Statistical Process Control TQM, Total Quality Management EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Why Six Sigma ??? ?Six Sigma = systematic reduction of variation ?Less inventory ?Higher throughput ?Lower cost ?Higher predictability ?More nimble ?We have definable processes, automatic data capture and lots of opportunities for defects EN/FAD 109 0015 Ericsson Quality Management Institute Cambridge Management Consulting Six Sigma in a Nutshell Vision 6s defects per 1 million opportunities % yield People Black Belts Yellow Belts We have the people to do it Tools Statistics and Team work We provide the tools to do the work EN/FAD 109 0015 Ericsson