【正文】 Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 1 of 124 Quality Manual Philips Sound Solutions Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 2 of 124 Contents ? Page 2 Foreword ? Page 5 Organisation ? Page 8 Scope ? Page 9 Process description model ? Page 10 List of abbreviations ? Page 12 PSS Processes ? Annex 1 Document history ? Annex 2 Matrix ISO/TS standard Quality Manual Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 3 of 124 ? This manual is the Quality Manual from Philips Sound Solutions. ? The content of this manual is approved by the Management Team. ? This electronic presentation is always the latest version (see footer). It is the responsibility of the document administrator that changes are implemented like requested by the process owners and that changes are approved and municated like foreseen. Annex 1 shows the history from the manual. Foreword Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 4 of 124 Foreword ? This manual is based on the requirements of the international standards: ISO 9001:2023 ISO/TS16949:2023 (item . Feedback of information from service and item . Service Agreement are excluded) Supplemented with the implemented aspects of the Philips Business Excellence model. (= EFQM) ? The manual is classified according to the by PSS defined Core processes, Sub processes, Management and Support processes including the interactions between these processes. ?Annex 2 shows the relation matrix manual ISO/TS requirements. Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 5 of 124 Organisation Addresses: Head Office: Design, Sales and manufacturing Location . Philips Innovative Applications Philips Sound Solutions Hoogveld 50 B9200 Dendermonde – Belgium Remote Manufacturing Locations: Hungary: Hungarian Speaker Systems LLC Sosto Ipari Park, Finn Ut, 2 H8000 Szekesfehervar – Hungary Ukraine VAT Muchachevo Factory Tochprilad Beregowskaya Str 110 89600 – Mukachevo – Ukraine Remote Development Location: APAC: Philips Sound Solutions Asia Pacific Philips (China) Investment Co. Ltd. Shenzhen Branch 38F Pangling Plaza No 2023 Jia Bin Road, Luo Hu District Shenzhen . 518001 China Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 6 of 124 The Business Unit Philips Sound Solutions: ? develops ? produces ? sells Loudspeakers, Loudspeaker Systems and Sound Solutions for the international market in the following market segments : Automotive Consumer (Audio Video Multimedia) Each market segment is managed by its Line Of Business (LOB) For a full description of the anisation see anisation manuals. Organisation Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 7 of 124 Organisation HSS Hungary ** Ukraine ** Subcontractors ** Remote Production Location Supplier Supplier Customer PSS BU mgt Customer PSS Dendermonde PSS APAC * * Remote Development Location Finished Products Responsibility / Support Customer relationship Parts Support Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 8 of 124 Direct Sourcing Manufacturing Direct Shipment Remote Production Location / Subcontractor Automotive Non Automotive Automotive Non Automotive Automotive Non Automotive HSS X X Ukraine X X Mexico X X X APAC : Crown Million X X X X Organisation : Supply Chain Core processes in the PSS Supply Chain Current Situation Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 9 of 124 Scope ? The anisation is buildup around 3 Core processes: ? Demand Generation (Sales and Marketing) ? Innovation to Market (Product and Process Development) ? Supply Chain Management, subdivided in 3 sub processes: ? Planning and Logistic Process (Plan and Deliver) ? Purchasing Process (Source) ? Manufacturing Process (Make) supported by Management and Support processes. ? The next slide explains the process description model Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 10 of 124 Process Description Model MAIN INPUT HRM PROCESS: PROCESS: HR Strategic Planning PROCESS OWNER: Human Resource Mngr Strategic review Current petence level Current population PSS Strategy Current HR action plan DOCUMENTS DDP MAIN OUTPUT MAIN RESOURCES / TOOLS HR action plan DO PDCA HR Strategic Planning Current petence plan Current manpower plan Methods / Tools MAIN PI Realization level action plan (HQ) Process Name Number Sub Process Name Number Function of the process owner List of the main resources tools to perform the process List of the main Outputs produced by the process List of the main Inputs to the process List of related documents Main performance Indicators Between brackets location where PI is applicable Process Number related process Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 11 of 124 List of abbriviations ? APAC : Asia Pacific ? BBS or BBSC : Business Balanced ScoreCard ? BEST : Business Excellence through Speed Teamwork ? CLIP : Committed Line Item Performance ? CLISP : Committed Line Item Supply Performance ? COS : Customer Order Service ? CRP : Ca