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Heritage: Friends? groups Phoenix consultative group Middleton Circle steering group Examples: Neighbourhood history project, Middleton Circle Lottery project Local Access Points Rewards ? making a difference – both to individuals and the munity ? steering the service – real improvement ? political involvement and support ? funding bids ? protecting the service ? new ideas / inspiration Conclusion there isn?t a right way… the only way to learn how, is to go ahead and do it… we?re not all good at it – those of us who aren?t should do everything we can to support those who are… 。 support to those who ?can do? ?value people / social skills ?include in recruitment, appraisals etc ?training amp。 encoura