【正文】
課程設置 課時一:GREETING AND SENDING OFF 打招呼及送行 課時二:ASKING ABOUT PUBLIC AND BUSINESS AREAS 詢咨詢公共場所 課時三:ASKING GUEST TO WAIT AND OFFERING HELP 請客人等候以及提供協(xié)助 課時四:MAKING PHONE CALLS 打 課時五:CONGRATULATIONS AND APPRECIATIONS 恭喜及感激 課時六:REQUESTS AND COMPLAINS 要求及投訴 課時七:SYMPATHY AND CARE 同情與關(guān)懷 課時八:FONDNESS AND SATISFACTIONS 愛好與滿意 課時九:THE FRONT OFFICE I 前廳部1 課時十:THE FRONT OFFICE II 前廳部2 課時十一:HOUSEKEEPING I 客房部1 課時十二:HOUSEKEEPING II 客房部2 課時十三:FOOD BEVERAGE I 餐飲部1 課時十四:FOOD BEVERAGE II 餐飲部2 課時十五:TRAVEL 旅行 課時十六:SHOPPING 購物 課時十七:DAILY EXPRESSIONS I 日常用語1 課時十八:DAILY EXPRESSIONS II 日常用語2 課時十九:CAREER CHOICES