【正文】 coordinate the resources。 meetings reporting the program Step 1 Use Team Approach 8D Problem Solving Process Hints for Problem Solving ? Priorities ? Participation ? Focused Activity ? Causal Analysis ? Leadership 8D Problem Solving Process Teamwork for Problem Solving Skills more talents more experience more knowledge more technical petence cross departmental lines increased productivity increased dignity morale consensus decisionmaking ”buy in” to change job enrichment better solution solutions more likely to be accepted response to plete stated mission Communication Participation Effectiveness Advantages of Teams 8D Problem Solving Process Step 1 Teamwork Roles LEADER Empowered to hold meeting test theories spokesperson for the team has the daytoday authority responsible for overall coordination PARTICIPANTS diverse backgrounds/responsibilities。8D Problem Solving Process Objectives 1. Provides participants with handon experience using 2. a systematic process for resolving plex cause unknown situations 2. The problem solving process is posed of 8 systematic steps with decision analysis and problem definition techniques are featured. It emphasizes on utilization of cross function teams and provides appropriate position of those teams 3. The business impact the achievement of six sigma quality and ultimately total customer satisfaction by utilizing a problem solving process to find root causes and achieve permanent solutions 8D Problem Solving Process 8D Problem Solving Process Course Outline 1. Apply 8 step systematic process in identifying, correction and resolving plex problem 2. Choose the appropriate analytical and systematic team through the 8 steps 3. Practice using the 8 steps reporting system including preparation of a concern analysis report 4. Working as a team 8D Problem Solving Process ? Overview ? Step 1 : Team Formation ? Step 2 : Describe the Issue ? Step 3 : Containment Plan ? Step 4 : Root Cause Analysis ? Step 5 : Corrective Action Plan ? Step 6 : Preventive Action ? Step 7 : Verification ? Step 8 : Congratulations TABLE OF CONTENTS 8D Problem Solving Process— Overview Structured Team Problem Solving Objective To use efficient, databased approach for problem solving corrective action Strategies ? Learn the systematic steps for effective teamoriented problem solving ? Use the approach as framework for applying statistical qualitative methods to your anization’s priority concern ? Report the results of your problemsolving efforts for documentation future reference ? Continue to improve your anization by applying these methods, project by project to each concern on priority list 8D Problem Solving Process Use the 8 STEP PROBLEM SOLVING process only when the cause is unknown!!! 8D Problem Solving Process Inhibitors 1. Problem Described Incorrectly problem description was not clear enough in scope for the team to handle 2. ProblemSolving Effort Rushed to obtain a quick solution, steps in the problemsolving process were skipped 3. Poor Team Participation team member did not participate effectively 4. No Logical Process a disciplined system to prioritize, analyze review problem was not available 8D Problem Solving Process Inhibitors 5. Lack of Technical Skills statistics problemsolving methods were not know by team members 6. Management’s Impatience all levels of management demand to know exactly when a problem will be solved. 7. Misidentified Root Cause a potential cause is cause identified as a root cause, concluding the problem investigation 8. Permanent Corrective Action Not Implemented a root cause may be identified, but no action taken to implement the permanent corrective actions 8D Problem Solving Process Systematic, yet flexible Superior usual methods Efficient interdepartmental munication Widespread familiarity Effective management evaluation control More skills creativity Buyin eases implementation Good data is indisputable Eliminates personal biases Tied Demming philosophy Powerful monly available statistical tools STEPS provides framework for application of methods Standard format for reporting all action Later reference provides insight to problem solution Provide a structure Common approach Team work Fact based Quality method Documentation 8D Problem Solving Process Applying Steps ? Predicated on team approach ? Use for a cause unknown situation where you are concern ? Must be driven topdown to provide adequate resources ? Management by fact and data ? Require action planning and documentation for each step ? Focus on effectively using the process not on writing the report ? No preconceptions!!! Step 1 Initiate Project Team Objective To establish a team of group of people with product process knowledge, skill in the appropriate technical disciplines and allocated time and authority to take needed action to solve the problem Supporting Concepts and Methods ? Employee involvement / participative, management ? Team Leadership skill for group dynamic ? Meeting facilitation ski